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Responsys Live Report missing Launch Date

racabu
racabu Posts: 6 Red Ribbon

Hi,

Have anyone had an issue with a daily e-mail that has a missing launch date in the Live Report?

We have an example where we are sure there was a launch, there are even email sends on that date in Interactive dashboards... but no launch date in the dropdown.

Thanks.

Answers

  • Sachin Jain-Oracle
    Sachin Jain-Oracle Mr Posts: 162 Employee

    Hi racabu,

    Thank you for reaching out to the community forum with your question.

    We strongly recommend customers to use the Sent Date not the Launch Date for reporting purposes. Interactive Dashboards are based on Send Date, not launch date, for this reason.

    If I answered your question, please click "yes" in the "Did this answer your question" section below.

    If you would like to continue the discussion here, please feel free to post your comment or feedback.

    Thanks

    Sachin Jain

    Community Manager

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    Thanks, and Best Regards

    Sachin Jain | CX Community Manager