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POD7 Australia was unstable today, but nothing from Eloqua System Status
We had 5 x POD7 clients having significant issues logging in and being able to stay in Eloqua today as POD7's stability went up and down like a yo-yo.
MOS have tickets for each client, however, it was the complete absence of any updates via the System Status page. Each client has asked us to obtain an explanation from Oracle about the outage. We've asked the same question in the past and a response, if at all, takes 5+ months.
A little more transparency from Oracle would be appreciated @JodyMooney-Oracle
Best Answer
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Derek - could you message me the SR's? I'll see what we can find out.
Group Product Manager, CX - Marketing: Eloqua
Answers
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Thank you @JodyMooney-Oracle I've sent through those SR's via Topliners Messages.
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@JodyMooney-Oracle we've heard from the Oracle Technical Account Manager (TAM) and he's provided us with an explanation and the planned upgrades for release 22C. It was good to know that Oracle was ahead of the issue and already has the upgrade scheduled.