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Field Service
Discussion List
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Balancing resources in a Routing PlanContent I'm implementing a manual routing plan in a bucket with 4 resources. The issue that I have is the following. I add about 15 activities, then I execute routing ma… -
Updating Position in Route values using Action LinksContent Hi, I want to update the Position in route value to 'Not Ordered' on a click of a Custom Button. I tried using the Action Links and Custom Param functionality wi…
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I cannot add a child resource for an existing resource in the hierarchy.Content Hello, I have a bucket and under the bucket I have a resource. I want to be able to add a child resource for this main resource but however, I cannot find the bu…User_2025-02-03-19-04-27-500 18 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500 -
Use of plugins to update values of an activityContent Hi, I am planning to explore on using custom plugins built using Activity Update REST API to update certain field values on a Button click. However the documenta…
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Can a resource start a multi-day activity which was assigned to him the previous day?Content I have a scenario where the resource should be able to start the first segment of a multi-day activity which was assigned to him the previous day. Can this be ac…
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OFSC Collaboration - data retentionContent I'm struggling to find any information in the Collaboration documents around the retention of chats and images. Does anyone know: * How long collaboration chats …
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Sending images in OFSC CollaborationContent Within OFSC Collaboration, it is possible for people using the Mobility app or Mobility web page to easily attach images to any chats they are participating in. …
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Routing Activity CriteriaContent Hi. What are the criteria for routing from bucket to technician? Is workzone and activity type the only two criteria for routing. Because if postalcode is not gi… -
OFS Mobility refresh parameter (synchronisation)Content Hi, Is there configuration relating to synchronisation interval that occurs between OFS Core and OFS Mobility? I know you're able to update the screen refresh ra… -
How to use OOTB and custom inventory fields in message scenarios?Content Hi, How can we use OOTB inventory properties like required_quantity and required_available_quantity, and other custom inventory properties in message scenarios? …
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Capture date and time of the field updateContent Hi All, Is there any option where OFS core be able to know the last update date and time of the field in OFS mobility. Scenario: Property field to be entered by …
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Data migration in OFSCContent Hello All, Request your inputs on migration old data from source system to Oracle field service cloud. What is the overall migration strategy followed? Do we hav…
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Service flowContent Hello Experts Team, As per the req. I am looking for implementing the filed service flow cycle as per the RFP shared from client. I implemented such cycles in EB…
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Scheduled WorkContent Hi All, Can we create a scheduled maintenance within field service, where every two days in a week it should be assigned to technicians. Thanks, Dilip
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Empty fields value creating new resource inventoryContent Hello, We are trying to create new Resource Inventory using the API REST, but when we send the data, the fields Quantity, InventoryType, Inventory model (Custom …
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Integration with other applicationContent Hi all,What are the possibilities to integrated with other cloud application. Say oracle EAM and ofsc without oracle service cloud.
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Setting Preference for Few ResourceContent Hello All, We are currently working on scenario in which we want to give certain preference to few resources while routing the Activities. In case these resource…
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Outbound Message :You Don't have Permission to Perform This ActionContent Hi Gurus , We are trying to Perform the integration with OFSC to Right Now .We are using Simple Workflow for integration. Currently we are testing the Outbound A…
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How can I edit inventory details on mobility?Content Hello, As a resource, I want to be able to edit details of inventory I added previously. I have been able to configure same on Manage but on mobility, no edit op…
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Scenario Message Status "falsemethod" with description ACTIVITY_IS_NOT_ASSIGNEDContent hi, i'm confing a scenario messege for the trigger "Route is not activated", but when thas was lunched, the message not is sent and the status set in "falsemetho… -
Bad Gateway error through API callsContent Hi, I am getting Bad gateway error through REST and SOAP API calls ,which was working fine until yesterday. Is it an environment related issue or some OFSC confi…
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OFSC LinkedIn GroupContent Hi all, I've set up a LinkedIn group for those of us interested in networking and connecting with other OFSC users/experts. https://www.linkedin.com/groups/13610… -
Oracle Mobile workforce management - UtilitiesContent Hi Guys, I wanted to check if anyone is aware on the strategy of Oracle Mobile workforce management used in utilities to be replaced with Oracle field service cl…User_2025-01-29-17-52-39-333 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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New Aliases in Field Service and REST APIContent Hi All, I thought I would update you all on an issue I discovered recently with a new installation of Field Service and the REST API. After figuring it out, and …User_2025-02-01-07-02-40-559 13 views 0 comments 1 point Most recent by User_2025-02-01-07-02-40-559
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Start Time and End time in list view not displayed correct as per time zoneContent Hi, Activate Queue time is not coming correct in Manage View. It is not displaying time as per current time zone (6 hrs ahead of time zone) of the user, due to w…
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Field service connection not invokedContent Hi Gurus, Field service adapter is not invoked and the event is not triggered and ofsc is unable to push data to the source system(OSvC). I have read documents h…
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Outbound configuration in OFSCContent Hi, Has any one implemented outbound integration from OFSC to Service Cloud. We are done with all the configuration settings in OFSC as per the integration guide…User_2025-01-31-22-24-47-317 33 views 10 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Issue with adding private note to the incidentContent Hi Team , I need to add a text to the private note area of the incident. When the incident is getting updated. I have figured out the coding part to make it work…
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Capture the first available appointment and write that to a propertyContent Does anyone know of a method to capture the first available appointment and write that to a property in OFSC so it can be pushed into the Dailiy extracts? Essent…User_2025-03-07-21-27-09-738 29 views 3 comments 0 points Most recent by User_2025-03-07-21-27-09-738
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Set SLA End based on Activity Type chosenContent I have a requirement where the time for a technician to complete a particular activity type is 2 days. I want the value of SLA end to display automatically when …