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Field Service
Discussion List
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Status information in Routing runContent Dear Experts, When we run routing in OFSC, then in the execution summary we find the launched column have different signs depicting whether the routing run was r…
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CalenderContent Hi, Can we add calendar field in OFSC? Thanks, Madhu
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OFSC to OSvCContent Hi All, My Requirement it to integrate the OSvC OFSC without using the middle ware. I am sure that we need to configure CPM in OSVC, 1.Please let me know where …User_2025-02-03-19-33-02-045 25 views 3 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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File Property Type Inbound/OutboundContent We are needing to send some custom file property types to an upstream system, does anyone know if this is possible and shed some light. One would be scanned imag…
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OFSC To OSvC integration using REST APIContent Hello Gurus, As per the below document, I am following the steps in the document and have installed cURL. https://docs.oracle.com/en/cloud/saas/field-service/18a…User_2025-02-03-20-16-47-345 30 views 6 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Unable to set 'position_in_route' using rest apiContent Hi Experts, I'm trying to create an activity using RestApi, I'm passing "position_in_route" : "unordered" but it is not reflecting and the ordered activity is al…
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Change of Time format in OFSCContent Dear Experts, Do we have an option of changing the time format for the bar in the core manage in OFSC screen. The default time format is like "Saturday 31 March …
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Facing issue with integration between OSvC to OFSC using acceleratorContent Hi All, We are trying to integrate Oracle Service Cloud and Oracle Field Service Cloud using accelerator. We have followed the steps as given in the oracle confi…
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Move resourceContent Hi There, Is there a way to move a resource from one bucket to another bucket. If so can anyone detail me with the steps to solve. Thanks, Madhu
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Import customer InformationContent Hi , Can we import activity details in the add activity screen. Apart from source of contact as OSvC and manual entry of customer information can we also import …
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Custom field restrictionContent Hi, How many custom fields are allowed in OFSC? Thanks, Madhu
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OFSC Forecasting Module - Resource Forecast UtilisationContent Hi OFSC gurus, I am working on client prospects and come across the requirement for OFSC to be able to forecast resource utilisation based on recorded levels of …User_2025-02-03-19-47-50-100 38 views 0 comments 1 point Most recent by User_2025-02-03-19-47-50-100
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Unable to select the Set Plan of Forecasting Module in OFSCContent Hello Experts, We are currently working on a use case to explore the functionality of Forecasting Module . The problem what we are facing is the" Set Plan" tab o…User_2025-02-03-22-01-17-623 32 views 1 comment 0 points Most recent by User_2025-02-03-19-47-50-100
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Configure Pre-Work activityContent Hi, I´m trying to use the pre-work functionality, but the option is not showed by the activity hint. I have configured the action here ( please see the attached …
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Different work skill per day in a weekContent Hello comunity. I want to know if there is any way for the same technician, add 2 job skills, but for example: Skill 1: Only Monday, Tuesday and Wednesday and mu…User_2025-02-03-19-39-16-500 16 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Resource PreferenceContent Hi There, Why do we use resource preference in the add activity screen. And what is the use of it. Thanks, Madhu
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Base Action - Change_ActivityContent Hi All, I was exploring the base actions & I had done a small POC. I had selected a base action as change_Activity and the parameters, I had selected a property …User_2025-01-29-17-52-39-333 15 views 0 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Code UsageContent Hi, Can anyone help to figure where we can write script within OFSC? Thanks, Madhu
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Set Manual TimingContent Hi There, Can anyone help me to set manual time to a activity. The scenario is to set start and end time for a activity. This activity is manual assigned to a pa…
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OFSC ModulesContent Hi Friends, Is there any materials available to understand about the below modules? * Capacity Service * Contingent Workers * Forecasting Service * Collaboration…User_2025-01-31-00-30-32-814 18 views 3 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Trouble Routing Jobs with Long DurationsContent Business Objective: As a business we have three key objectives with routing: 1) Minimise Travel, 2) Route work within SLA 3) Route work based on operational prio…User_2025-02-03-20-28-53-847 31 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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OnCall ShiftContent Hi All, For a particular tech, I am able to show oncall on the display but I am unable to recreate the same to other techs by recreating the working calendar. I …User_2025-01-29-17-52-39-333 24 views 4 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Is there any provision for integrating Primavera with Oracle Field Service Cloud?Content Is there any provision for integrating Primavera with Oracle Field Service Cloud?. We need to have a solution for one of our client which needs expert's opinion.…
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Mobility - inventory Grid Add more fieldsContent Is there a way to add more fields to the Mobility inventory Grid like you can add them on the inventory list columns for the manage screens ? Version 18A
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Field Service Error Code: 409Content Hi, Facing error while trying to create activity through API "https://api.etadirect.com/rest/ofscCore/v1/activities" Message: "status": "409", "detail": "Cannot …
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Frequency that is used to record GPS coordinates of the field technicianContent Dear Experts, Do we have any option in OFSC for the setting the frequency on the time basis that is used to record GPS coordinates of the field technician on its…
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Custom Dashboard and ReportsContent Hi Team, Can we customize reports and dashboard? If yes can anyone help in the step of custom Dashboard/Report. Thanks, Madhu Version 18A
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Test to ProductionContent Hi Team, Can we migrate fields and other configs from test to production. If so folks,can you guide with the steps regarding the same. Thanks, Madhu Version 18A
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Copying FiltersContent Hi all, Does anybody know if it is possible to copy filters from existing filters. I am in the process of creating filters with very similar conditions, perhaps …User_2025-02-03-20-28-53-847 23 views 2 comments 0 points Most recent by User_2025-02-03-20-28-53-847
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Outbound SMS notifications to techniciansContent Hello friends, We are currently trying to achieve the below mentioned functionality. Whenever an activity is assigned from a bucket to a technician, an SMS shoul…User_2025-02-03-20-16-47-345 34 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185