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Field Service
Discussion List
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OFSC Forecasting Module - Resource Forecast UtilisationContent Hi OFSC gurus, I am working on client prospects and come across the requirement for OFSC to be able to forecast resource utilisation based on recorded levels of …User_2025-02-03-19-47-50-100 37 views 0 comments 1 point Most recent by User_2025-02-03-19-47-50-100 -
Unable to select the Set Plan of Forecasting Module in OFSCContent Hello Experts, We are currently working on a use case to explore the functionality of Forecasting Module . The problem what we are facing is the" Set Plan" tab o…User_2025-02-03-22-01-17-623 31 views 1 comment 0 points Most recent by User_2025-02-03-19-47-50-100
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Configure Pre-Work activityContent Hi, I´m trying to use the pre-work functionality, but the option is not showed by the activity hint. I have configured the action here ( please see the attached … -
Different work skill per day in a weekContent Hello comunity. I want to know if there is any way for the same technician, add 2 job skills, but for example: Skill 1: Only Monday, Tuesday and Wednesday and mu…User_2025-02-03-19-39-16-500 15 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Resource PreferenceContent Hi There, Why do we use resource preference in the add activity screen. And what is the use of it. Thanks, Madhu -
Base Action - Change_ActivityContent Hi All, I was exploring the base actions & I had done a small POC. I had selected a base action as change_Activity and the parameters, I had selected a property …User_2025-01-29-17-52-39-333 15 views 0 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Code UsageContent Hi, Can anyone help to figure where we can write script within OFSC? Thanks, Madhu
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Set Manual TimingContent Hi There, Can anyone help me to set manual time to a activity. The scenario is to set start and end time for a activity. This activity is manual assigned to a pa…
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OFSC ModulesContent Hi Friends, Is there any materials available to understand about the below modules? * Capacity Service * Contingent Workers * Forecasting Service * Collaboration…User_2025-01-31-00-30-32-814 17 views 3 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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Trouble Routing Jobs with Long DurationsContent Business Objective: As a business we have three key objectives with routing: 1) Minimise Travel, 2) Route work within SLA 3) Route work based on operational prio…User_2025-02-03-20-28-53-847 30 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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OnCall ShiftContent Hi All, For a particular tech, I am able to show oncall on the display but I am unable to recreate the same to other techs by recreating the working calendar. I …User_2025-01-29-17-52-39-333 23 views 4 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Is there any provision for integrating Primavera with Oracle Field Service Cloud?Content Is there any provision for integrating Primavera with Oracle Field Service Cloud?. We need to have a solution for one of our client which needs expert's opinion.…
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Mobility - inventory Grid Add more fieldsContent Is there a way to add more fields to the Mobility inventory Grid like you can add them on the inventory list columns for the manage screens ? Version 18A
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Field Service Error Code: 409Content Hi, Facing error while trying to create activity through API "https://api.etadirect.com/rest/ofscCore/v1/activities" Message: "status": "409", "detail": "Cannot …
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Frequency that is used to record GPS coordinates of the field technicianContent Dear Experts, Do we have any option in OFSC for the setting the frequency on the time basis that is used to record GPS coordinates of the field technician on its…
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Custom Dashboard and ReportsContent Hi Team, Can we customize reports and dashboard? If yes can anyone help in the step of custom Dashboard/Report. Thanks, Madhu Version 18A
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Test to ProductionContent Hi Team, Can we migrate fields and other configs from test to production. If so folks,can you guide with the steps regarding the same. Thanks, Madhu Version 18A
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Copying FiltersContent Hi all, Does anybody know if it is possible to copy filters from existing filters. I am in the process of creating filters with very similar conditions, perhaps …User_2025-02-03-20-28-53-847 22 views 2 comments 0 points Most recent by User_2025-02-03-20-28-53-847
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Outbound SMS notifications to techniciansContent Hello friends, We are currently trying to achieve the below mentioned functionality. Whenever an activity is assigned from a bucket to a technician, an SMS shoul…User_2025-02-03-20-16-47-345 32 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Moving to the Start Location After Completion of ActivityContent Hi Gurus, We are currently working on a Use Case in which we need to the After the completion of few Activities the resource needs to come back to the home locat…
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OFSC NotificationsContent Hi , We have a requirement as below. Can somebody please suggest a way to implement : Whenever a job is assigned in OFSC, we sent out notifications to engineer. …
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Inbound API Error 69172-Some fields could not be updated- changed by user: %sContent Hello Everyone, One of my inbound API trying to update some fields like SLA start and SLA End, but not able to perform, as it gives below error Some fields could…User_2025-02-03-19-26-15-806 14 views 1 comment 0 points Most recent by User_2025-02-01-07-02-40-559
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calendar type fieldsContent Hello, I want to create properties in field service environment with a calendar type field. Is this particular functionality feasible? For example I am creating …User_2025-02-03-20-16-47-345 34 views 2 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Child resources inheriting work zone from ParentContent Hi Gurus, I have studied in OFSC documentation like, child resources will inherit the work zones from parent, if we don't configure any work zone for child. But …User_2025-02-03-21-38-01-427 27 views 2 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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How to invoke an external application without having to Login explicitlyContent Hi, Need help on this. There is a requirement where technician should be able to open an external application (i.e IoT AM in our case) without having to provide …
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Pass both index and value of a custom propertyContent Hi Gurus, Is there any way to pass both index and value of a enum property in message scenario. Please guide me on how to pass both together. Regards, Ramya VUser_2025-02-03-21-38-01-427 31 views 2 comments 0 points Most recent by User_2025-02-03-21-38-01-427
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Capacity check - Multiple time slots in same bucketContent Hi Gurus, We have a requirement to have two different activities with different duration. one activity type with 1hr duration and another with 2hr duration. So w…User_2025-02-03-21-38-01-427 34 views 0 comments 1 point Most recent by User_2025-02-03-21-38-01-427
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Phone Ext not passed to Android Device Phone DialerContent Hi When a customer's "hyperlinked" phone # in OFSC is clicked on, it loads the android device's phone dialer with the phone #. However, if the phone number inclu…
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Restrict WorkloadContent Hi There, Can we restrict the workload of the technician. Say in 9 hours of working only 3 activity can be done by the technician. And rest cannot be assigned to…
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Add multiple customer inventory in one REST requestContent Hi All, I am trying to create multiple customer inventories in one REST request. I know the API can be used to create one inventory at a time, but to create larg…User_2025-07-18-13-09-13-687 18 views 2 comments 0 points Most recent by User_2025-07-18-13-09-13-687