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Field Service
Discussion List
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Passing Activity Group ID in Outbound MessageContent We have successfully integrated and passing all activity info back to our upstream system. However, we have use cases where our mobile resources will be creating… -
No Time Slot and Non-Ordered activitiesContent We have a unique implementation in that we need the mobile resources to have the flexibility to work on activities in random order so that if they have 6 activit…
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Configuration/Customization of OFSCContent Dear Experts, I am new to OFSC and trying to figure out configuration and customization flow, requirements to setup OFSC and relation between OFSC and Oracle Rig…
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Tracking CodeContent Like Google Analytic how to add own tracking code Version Service Cloud, Customer Portal, -
Use of linked items in upload_catalog request of parts catalogContent Hi All, Can anyone explain me the practical use of linked_items in upload_catalog method of parts catalog Version 17.8User_2025-07-18-13-09-13-687 33 views 2 comments 0 points Most recent by User_2025-07-18-13-09-13-687
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Field Service two factors authenticationContent Hello, We are interested in understanding if Field Service Cloud (TOA) can be accessed with two factor authentication (login and one-time passcode) both login pa…User_2025-02-03-17-56-47-207 47 views 0 comments 0 points Most recent by User_2025-02-03-17-56-47-207
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Unable to update the Status of Message Sent from OFSC to AcceleratorContent Hi Gurus, We are currently working on integration of OFSC to Service Cloud . We are using accelerator as middleware and are using simple workflow (mentioned in O…User_2025-02-03-22-01-17-623 23 views 5 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Remove OOB status from Activity hintContent Hi, We have a requirement to remove system status(OOB) field from activity hint. I searched in user types-->Screen configurations-->Activity hint but could not f…User_2025-01-31-22-24-47-317 29 views 2 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Removal of Add (+) from Resource Information screen for Work skill fieldContent Dear Experts, Can we remove Add(+) sign from work skill field and keep the Modify button on the resource information screen. There is a requirement where the Dis…
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Inventory requiredContent Masters, I would like an help for a requirement. In creating an activity through the inbound, it is possible to put the inventories required to carry out the act…
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Resource Cloning in Field Service CloudContent Dear experts, Can we clone a Resource soft skill information into another resource, I mean the one resource workzone, workskill into another. Regards, Vivek Kuma…
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Mobile Extension FrameworkContent Hi All, Any idea about Mobile Extension Framework and how is it associated with OFSC. With 17.2, Oracle has suggested our customer that customized plugins and ex…
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Authentication Error: 403 While Trying to Create Part CatalogContent Hi, I am trying to Create Catalog using SOAP API . And getting the Following Response 403 Authentication…User_2025-02-03-22-01-17-623 26 views 7 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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How does capacity/time intervals work ?Content Hi All, I am trying to see whether I can make capacity intervals (Configuration --> Business Rules --> Quota Management --> Capacity Intervals) work. I added cou…
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Validation failed on not done scenario for multi day activityContent Hi All, I am getting validation failed message on the not done action although values are system generated. Scenario : Segment of 1 hour duration is set to 'Not …
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Multi day activity finished checkbox visibilityContent Hi All, We have to disable multiday finished checkbox on mobilty layout for some of the segments to achieve a business requirement. Please let me know if it is p…
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Planning for an Event Using OFSCContent Hello Gurus, We have a scenario in which we need to plan for a sale which is scheduled for a upcoming month , Can we achieve this with the help of capacity modul…User_2025-02-03-22-01-17-623 27 views 0 comments 1 point Most recent by User_2025-02-03-22-01-17-623
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Will notification sound come in mobile login for the technicianContent Hi All, When the activity is assigned to the technician, is there a way to have a notification sound. Currently, I don't find any and every time the technician h…User_2025-02-03-20-16-47-345 28 views 6 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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File Properties from Upstream SystemContent We are attaching several types of docs to each activity that is created in OFSC from our upstream system OSVC. We are able to send pdf and other docs and excel t…User_2025-02-03-18-00-03-899 24 views 1 comment 0 points Most recent by User_2025-01-29-17-52-39-333
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Search Scheduled Activities by Custom field in OFSCContent Hi, Is it possible to search Scheduled activities by custom fields in the UI? I created a scheduled activity for future date and searched it by a custom property…
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Enabling Delivery channels in OFSCContent Hello, I am using OFSC message scenarios. On the message scenario window, when i click the Channels button, there is no option to add delivery channels. Could an…
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Creating Non-Scheduled Activities - APIContent Good Morning, I would like to know how to create unordered and unordered activities through the inbound API. I know you need to set up the activities to be unsch…
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Can OFSC handle the Day Light Saving time by itself?Content Hello, The actual scenario can be explained by the below example "The resource address extract for OFSC currently does not recognize the subsets of time zones. F…
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Outbound message on Link template assignmentContent Dear Experts, Can we have an outbound message scenario on Link template assignment on any activity ? In the standard launch condition I could not find any releva…
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Send SMS to technician using OFSCContent Hi All, What configuration do we have to do to enable sending sms to technician as part of notifications/actions? Is it sufficient to just update the technician'…
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Unable to do Sequence routing in the new releaseContent Hi All, While doing the Sequential routing, I created the routing plan say X.I assigned this routing plan to the bucket. Next created another routing plan y. Thi…User_2025-02-03-20-16-47-345 27 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Menu field type in OFSCContent Hi All, In OFSC, there are only combo box & Radio button types are available. Is there any options to create the Menu type field? Thanks, Seethalakshmi -
Default screen set up after log inContent Hi All, Some of our users spend a few minutes every time they log into OFSC configuring the screen for use. For example, as a Jeopardy Manager, I want to view th…
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Integration created through ICS is not workingContent Hello Gurus, I have created an integration using ICS to extract resource details from Oracle Field Service Cloud. I have created 2 connections as follows. 1) Con…
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Visual Representation of Tech Form CompletedContent Hi Team, One of the mobile techs had requested for a valid indicator in the forms. Currently we are building various inspection in TOA with each form in a tab fo…User_2025-01-29-17-52-39-333 21 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333