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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How to Customize Deep Links in Fusion Service Center, Case Management and Work OrderThe triggerConfigureCustomNavigation event has been removed, paving the way for a unified navigation framework using the Service Console Navigation Framework. You can fi… -
CX – How Generative AI Will Change Customer Experiences ForeverWhen: Dec 6, 2023, 9:00 AM – Dec 6, 2023, 9:45 AM (PT) Location: Register for Event Description: Get Ready for the Next-Gen Customer Experience With Rob Tarkoff, Executi… -
Is it possible to create Service Request with Message in a single REST Call?Summary: I'm trying something like that: POST /crmRestApi/resources/latest/serviceRequests It works to create the Service Request and it even works to create a Service R… -
Exciting Resource for Enhancing Your Integration and Business Logic with UI Events FrameworkHi community, ✅ We understand that waiting for updated documentation can be frustrating, which is why we are actively working on enhancing our current resources to provi…
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Ability to include/exclude fields on Installed Base Assets UIHi users, I want to include some additional fields on the Subscription, Work Orders and Last Sales Order Details tabs on the Installed Base Assets Overview page, and I a…
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How to change error into warning symbol in groovy scriptsContent Hi Team, When we put any validations using groovy scripts, we used to pop-up any message through the below syntax. "throw new oracle.jbo.ValidationException("Pop… -
How to auto populate Time Zone filed on Field Service Work Order based on Address postal codeSummary: We need to auto populate time zone value on Field Service Work Order based on the postal code provided within Address. Is this achievable? If yes how can we con… -
We need to restict data access for other BUHi Team, We must restrict access to the SFA BU service request data, which implies that SFE BU users are not permitted to view the SFA data. For this we copied the custo…
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Architecture Diagram of B2B Service with Other Modules( Fusion Maintenance Cloud,Fusion OM, etc )Summary ASK 1 : I am looking for Big Picture architecture reference guides of Oracle Fusion Service with Other Modules such as Fusion Order Management , Oracle Maintenan…
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Shared in Setup functional areain set up functional area only few set up has shared option and remaining is not having shared option/ Can i get an clear picture why shared is shown? -
Ability to make the Asset Number field in Installed Base Assets non editableHi, We need the ability to make the asset number field non editable in Installed Base Asset overview screen. Is it possible through application composer? Do we need to h…
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How to receive an email notification when your user ID is locked.Hi. forum. I want to be notified by an email registered in the ID when the user fails the password several times and the ID is locked. Can these functions be set up in t… -
How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r…
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Is there any out of the box method to capture how much time a SR has been worked on?Summary: Content (required): We want to capture the amount of time a service request has been worked on by the agent to which it is assigned to. Is there any out-of-the-… -
API only accessSummary: Hello, We need to grant the API access to few user IDs at the same time we don't want to grant the direct application access to these user IDs. The idea is thes…
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Hello, we need rest API to relationships for B2B service requestSummary: Hi, We have a requirement to create B2B service request with relationships. Do we have any Rest API for the same? Content (required): Need Rest API to create re…
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Is there is any API to create or get employee party in oracle fusion?Need to get the employee Party ID details from fusion through REST API
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23D Feature for reversing transfer to subledgerIt has been announced that in 23D update we will be provided with the option to reverse the transfer to subledger process. Do anyone have any guidance for the feature an…
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ADF Error when hiding Disability Info section in personal Details pageHi All, We just came across an ADF error which is triggering when navigated to 'Biographical Info' from 'Personal Details' QA, provided that the disability info section …
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Delegate Each Financial Tasks SeparatelySummary: We have a department that would like to delegate each Financial Tasks (Including: Expense Reports, Invoice Payments, Requisitions and Budget) to separate person… -
How to use Rich Text Editor and Attachments in a custom VO?Summary: Hello community. We have a new requirement here which we need to two features in a custom object: A Field in UI that works as text area rich text editor. A Fiel…
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What is the table name where tasks of a Case is stored?Summary: We added a few tasks using 'Create Task' for a case in Case Management. Now, while creating a report, I can't find the table where these tasks are stored. Can a…
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Best Practice for Creating a Service User AccountSummary: What are the recommendations for setting up a Service Account. Content: Hello, We are currently wanting to setup a Service User Account that will consolidate al…
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Is it possible to send email from service request to email id that is not a contact in Oracle FusionSummary: Is it possible to send email from service request to email id that is not a contact in Oracle Fusion CX B2B Content (required): Version (include the version you…
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23C Oracle Release Update - New Features doubtsSummary: 23C Oracle Release Update - New Features doubts Content (required): Hello, In the context of the new features listed on the 23C update cloud readiness (https://…
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Restricting deletion of certain category attachments on the Service request by anyoneSummary: Restricting deletion of certain category attachments on the Service request by anyone Content (required): Hello, We have a business requirement to secure SR att…
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Not able to get the Items in Select and add products in Product Group setup under Service CatalogSummary: Not able to get the Items in Select and add products in Product Group setup under Service Catalog Content (required): I have to build a new Service Catalog of p…
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How many maximum values can we maintain in one LOV (List of values)How many maximum values can we maintain in one LOV (List of values)
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How can I be notified when user response to the message in SR?Summary: When composing a response from SR--> Messages, user receives email notification. How can I be notified when user replies to the email? The user reply can be see…
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23C Fusion Service Extensibility Features🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions. Extensions you can accomplish by using V…