Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
How to get the current view mode using UI Events FrameworkOverview This tip article demonstrates how to use getCurrentView when integrating a 3rd-party application with Fusion Service. The feature is available in the 23C releas… -
Is it possible to create service request template for outbound communicationSummary: We are sending out outbound queries/communications like probation reminders, mandatory training reminders to line manager or employees using HR Helpdesk, to gen… -
How to quickly create new pages using the service request create fragmentOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag…
-
'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa…
-
How to create Estimates directly against a Service RequestSummary: We are looking to create Estimates directly against a Service Request without creating any Child Transactions Content (required): we are looking to create Estim…
-
Can we setup internal period for resolving some SRs so the agent can be notified of old SRs?Hello, is there a possibility to add internal period of time (like 2-4 days) and then if SRs is not resolved mark them as critical or something? Thanks in advance.
-
Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when… -
Change Status field when other Service Request Fields are updated by the Primary Point of ContactSummary: Hello experts, We have a requirement to change the Status to In Progress when the Primary Point of Contact updates the Service Request Details(Description box),…
-
Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
-
'My Knowledge' Search Results logicSummary Squencing logic for knowledge articles in the search results on the My KnowledgeContent Can anybody help with sharing the knowledge on the logic followed by the … -
When composing a message in SR, how to populate all email addresses?Summary: Content (required): Auto SRs being generated via Inbound email. When a user sends an email to raise an SR and keep other persons in CC, we can see the icon whic…
-
Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
How to send a simple text via rest without a body in OIC?Summary: I'm trying to integrate with the Oracle Cx sales products API so I'm using the following API in the enclosure part: ttps://customerEnvironment:443/crmRestApi/re… -
KM Article DeepLink?Summary: What's the deeplink syntax for KM article? We'd like to embed the article link into a custom page for user to click and open the clicked article. Content (requi… -
Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
Credit card capturing & pre-auth on Service requestSummary:Hello, We are interested in collecting credit card information and payment preferences within the context of B2B service requests. Additionally, we aim to incorp… -
Is it possible to change the default sorting of a subtab?Hello, We need to change the default sorting of a standard subtab on Service Request object page. In the service request object there is a subtab in which the contacts o…
-
How to set custom field with expression that reference related entity fieldSummary: We want to show in the Service Request detail layout the Contact's Annual Income We configure the following: In Service Request created a new custom field Use t… -
How to enable Save Searches for all usersSummary: Content (required): How can we enable Save Searches for all users in Service Request Page? When you save a personalize search, its only available to the user wo…
-
How can we define payment method on Service Request ScreenSummary: Hi, How can we define payment method on Service Request Screen? How I will make sure that Service Billing which I am generating into Order Management as a Bill … -
AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…
-
Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
-
Need Deep Link For Work Shift Screen in HCM ModuleSummary: Need To create page entry to access Work Shift Screen under Setup and maintenance Content (required): Need To create page entry to access Work Shift Screen unde…
-
Masking the Identity of the Customer when Sending a Service Request.Summary: Content (required): Is it possible to set up the Service Center and HR Help Desk functions to allow customers and employees to submit service requests to the co… -
Extensibility Q&A for Fusion Service Center, Help Desk, and Case ManagementDiscover solutions to frequently encountered challenges in extending Redwood Fusion Service, Help Desk, and Case Management. Explore a continued working list of links to…
-
How to enable Cases subtab in Contacts layout?Summary: Content (required): Hi, I want to enable Cases subtab in the Contacts layout but I cannot see the subtab in the application composer when I am modifying the Con…
-
RingCentral integration with Fusion ServiceSummary: Hi Guys, I am trying to integrate RingCentral with Oracle Fusion Service but have not been able to find any specific documents or tutorials. I tried with one do… -
Is there a way to create a corelated work order to a new Service Request using system setup?Summary: Need to always have a Work Order for every SR the engineer create. is there a way to set it up as a template (same as tasks template) Content (required): the fl… -
Ability to Filter Emails based on Email being in the cc lineContent Hi all, Our current IT ticket system has the ability to reject emails where the email address in is in the cc line (ie. HR@arcadis.com is in the cc field) and th…