To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
-
Show all the column in a reportSummary Report View- cannot see all columnsContent Hello, I have created a report and i cannot see all the columns that i have added in Report View. For example the firs… -
Agent Login report - showing SSO logins when agent is not set up for SSOSummary adding the Login Method to the Agent Login report shows SSO for agents that don't have SSO set upContent I did a copy of the Agent Login report and added the col…
-
Options to send reports to file shareContent We love Oracle reporting, but we need reports to drop on file shares so we can pick them up with various processes. Has anyone else overcome this issue? Any advi… -
Chat Agent Statuses - determining time in stateContent Our chat group would like to be able to see a time-in-state metric that would increment (on report refresh) of the time the rep was in the particular state, "Una…User_2025-02-03-20-43-46-497 18 views 4 comments 0 points Most recent by User_2025-02-03-21-44-58-411 -
Report for article Visits in the last 2 yearsContent Hello, Can you please advise regarding a report? I want to see how many times the Article were visited in the last 2 years. I have attached the report definition…
-
Date grouping parameter problem in line graphSummary If I select "Month" as the grouping parameter my line graph shows 0 for months that are outside of the date_range filterContent Hi everyone, I am attempting to c…
-
integration via SFTPContent Hi - We are trying to integrate with the Verint systems tool for reporting. They need us to send over the reports via sftp. How would we accomplish this by sched… -
Number of incidents with thread entry by agentSummary Report showing number of incidents where agent added a thread entry within a certain time frameContent Hi I have been searching this forum as well as trying to f…User_2025-03-10-21-27-49-962 58 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962
-
Listing answers against each related variableContent Hi everyone I can't seem to work out how to list all variables and against them all answers which use those variables. I'm nearly there, with the help of the cus…
-
REPORT_ERROR_VIEWS_ENGINEContent I'm always getting the REPORT_ERROR_VIEWS_ENGINE error when I'm running analytics report using a RightNowSyncPortClient from my application on C#.NET. I have che…
-
Gantt chart & date formatContent It seems the gantt chart only supports date format DTF_SHORT_DATE Has anyone ever managed to get another date format working with Gantt charts? I tried the obvio… -
Scheduled Report ErrorContent Hi, I am getting Unable to deliver scheduled report: Email attachment exceeded allowable size. (ac_id=193400, sch_id=1) on a dashboard I set up last week. Does a… -
Reporting Date Created for a Staff AccountContent I am trying to create a report that will show me all active staff accounts and the date that they were created. So far I have had no luck. Is it possible to disp…
-
Customer Portal session countSummary How to determine Customer Portal session count?Content Hi, We want to know how can we determine the usage of our Customer Portal site? We have already purchased …
-
Display Text for Thread TypeSummary Display Text for Thread TypeContent Can someone help me with this formula. Basically if you use threads.entry_type.id in a report, it will give you the value for… -
Session_summary tableSummary Logged in and unlogged users in session_summary tableContent Is it possible to separate session_summary table information between logged in and unlogged users in…User_2025-02-03-22-05-06-298 35 views 0 comments 0 points Most recent by User_2025-02-03-22-05-06-298
-
Remove Paging - 1000+ a pageContent How can we get more than 1000 rows displaying per page in a report? -
Filter based on ConditionSummary Apply Filter based on ConditionContent Hi, I want to create a report with dynamic filter. Example if (type='ele') filter 1 filter 2 else if (type = 'Ind') filter…
-
Incident Date Updated by Specific GroupSummary Incident Date Updated by Specific GroupContent Currently, we have the Date Last Updated, but displays the date/time the Incident was last updated. We would like …
-
Search through Organisations, Contacts and OpportunitiesSummary A customer wants to retrieve organisations, contacts and opportunities bases on a search for keywords from the notes tabContent A client is curious if they can p…
-
How to add Radio buttons in CustomReportContent Hi, Is there any possibility to add Radio button on Custom report Action column. Thanks, Chakravarthy.
-
Does a Scheduled Report Still Run with No Names in the Recipients field?Content Does a Scheduled Report still run/use resources if there are no names to send it to in the recipients field? Is there a way to search for schedules with NULL (Bl… -
Report on Customer Portal AccountsSummary Report on Customer Portal AccountsContent Good day, I'm wondering if there is a report that tracks the number of public users that have created an account within… -
Using hierarchy in a runtime filterSummary Creating an if(expr & expr,1,0) filter using prod_hierarchy.idContent Hi all Just wondering if anyone knows the answer to this one I tried a few things but I'm u…
-
References sites reportSummary qc.custhelp.comContent In References sites report there is a record with reference site sam-conecta--qc.custhelp.com. does Anybody know what is the meaning of th…User_2025-02-04-21-50-34-975 26 views 3 comments 0 points Most recent by User_2025-02-04-21-50-34-975
-
date_group formats - specifically by weekContent Hi, Trying to use date_group but not sure what formats I should be looking at - specifically how would I go grouping it by week? Thanks, JJ
-
Backlog ReportContent We are trying to create a backlog report where the backlog is the total number of cases still open at the end of each day. The standard backlog report does not g…
-
is it possible to tell who all clicked/viewed on answer and how many times in interval.Content we have created a customer portal which used by our agent, to access this CP page agent has to login first on end user page. now my client would like to identify… -
IP address reportsSummary I need to check from which IPs the customer portal is being accessedContent The client needs to check from which IPs the customer portal is being accessed. Is it…User_2025-02-04-21-50-34-975 57 views 24 comments 1 point Most recent by User_2025-02-01-08-17-55-035
-
Date Range filterSummary Search a date period between two dates but only display times on output between a set time.Content Hi hope you can help. I have set up a cross tab report which g…User_2025-02-03-18-05-12-461 39 views 2 comments 0 points Most recent by User_2025-02-03-18-05-12-461