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Reporting & Analytics for B2C Service
Discussion List
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Chat Low Volumes AlertSummary Alert to fire if no chats have been received in a QueueContent Our management has put forward a requirement to alert if no chats have been received in a queue fo… -
Search or filter on CC recipient?Summary Is it possible to search or filter on the CC recipient of a Standard Text email?Content Is it possible to search or filter a report on the CC: recipient of a Sta… -
Chat Standard Text UsageContent Does anyone know if there is a standard report or even a way to track chat standard text usage. I thought when we upgrade to Feb. 2010 I was told this would be a…User_2025-02-03-17-56-44-865 43 views 11 comments 0 points Most recent by User_2025-02-03-21-44-58-411
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How to get list of reports with report IDsSummary When I put the report ID into a report it shows the report name instead of the idContent Hello, I want to produce a list of reports in the system with their ac_i… -
Report showing Opportunities that have no associated TasksContent For context, our structure for this work type is: Incident joined to Opportunity The Opportunity then may or may not have a task. If there *is* a task, then they…User_2025-02-03-17-31-49-785 36 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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Reporting Assistance: Transactions table - Report that shows when a ticket is first assigned to a quSummary Report that shows when a ticket is first assigned to a queueContent Hi Everyone! I need some help creating a report and hope the community can help. I created a …User_2025-02-04-15-29-42-176 50 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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UK Postcodes - return only the first partSummary Trying to remove everything after a space in a reportContent We have a field (let's say "incidents.c$postcode") containing UK postcodes. This is a text field. Fo…User_2025-02-03-17-31-49-785 24 views 10 comments 0 points Most recent by User_2025-02-03-17-31-49-785
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A white space in quick search is creating issue with BUISummary Putting a white space in quick search Contact report is creating issues with search resultsContent Hi, When I am searching using Quick Search report for Contacts… -
Reporting for Assigned by and Assigned toSummary Reporting for Assigned by and Assigned toContent I have a business unit that is requesting a report that shows who "assigned" the message to each employee (or th…User_2025-02-01-07-43-22-355 42 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul… -
Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); …User_2025-02-04-23-27-31-855 27 views 3 comments 0 points Most recent by User_2025-02-04-23-27-31-855
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How to pull back different parts of data for a contact from the same custom objectContent Hi, This one is tricky so I shall try and be as clear as I can! * We have a contact object. This contact object has many custom fields. One of these custom field… -
Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ… -
Finding Reports with AlertsSummary I need to find a report that has an alert in itContent We have a report that has an alert in it, but we can''t find it. We know its firing because its going to a…
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How to check against previous cell/row and highlight rowContent Hi, I am using custom scripts in my report. One column I have values as below: * A * B * B * C * C * C * D * D * D * D I would like the row to be a certain colou…
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'Expanded Report Audit Log'Content We have upgraded our instance to 18D. I was looking forward to this report 'Expanded Report Audit Log', but currently I am seeing any data in it even though ther…
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Aggregate functions first() or last() do not work as expectedSummary first() should return first value of the aggregated column, but if the value is No Value, it actually returns the next value that isn't No ValueContent Here is h…
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Chats Report not functioning before February 2019Summary Chats Report not functioning before February 2019Content Hello, I created a report for Chats and it's not functioning on any period before February 2019. I added…
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Report Date in Scheduled Report Subject or AttachmentContent Hello, Is there a way to have the date of the report included in the Subject of a scheduled report? Also, is it possible for the name of the attached report (in …User_2025-02-03-21-55-10-979 45 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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How to replace the report data with custom array using Custom script in Reports.Summary How to replace the report data with custom array using Custom script in Reports.Content Hi , I have a report which uses Custom Script to calculate time differenc…User_2025-02-03-22-07-33-802 188 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802
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rel_date_diff as a report filterSummary I have a report that requires rel_date_diff as a filterContent HI, I have designed an SLA report on Oracle Service Cloud, with the requirement to filter and show…User_2025-02-05-06-58-15-624 58 views 4 comments 0 points Most recent by User_2025-02-05-06-58-15-624
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Joining Custom Object table with incidet TableSummary I want to join my cusotm object table with the incident table using the ref_no fieldContent I have a custom object that contains the ref_no field that I have imp…
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Hiding duplicate incident counts for reportingSummary Incidents are currently pulling in multiple times due to multiple thread comments per incidentContent I am trying to create a report that shows a count of incide…User_2025-02-05-09-09-35-147 40 views 2 comments 0 points Most recent by User_2025-02-05-09-09-35-147
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Password protected reportsContent Hi, This is similar requirement like another post. Just created new post for better visibility. https://cloudcustomerconnect.oracle.com/posts/c3d13d17f2 Has anyo…User_2025-02-03-22-17-40-654 26 views 4 comments 0 points Most recent by User_2025-02-03-22-17-40-654
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Report linking not workingSummary I tried to link to reports but for some reason, the linked report is not showing any dataContent Hello, I have been trying to link two reports in vain. I have de…
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Notify admin when a report has been set to deferred executionSummary Test site gives me desktop alerts whenever a report is set to deferred execution, how can I configure this in production?Content In my test site, whenever a repo…User_2025-02-05-02-13-35-681 50 views 7 comments 0 points Most recent by User_2025-02-05-02-13-35-681
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How to query average file attachment sizeSummary Report or ROQL to get average file attachment size.Content Hi does anyone know if there is a method for reporting the average file attachment size for all files …User_2025-02-03-16-15-03-850 44 views 2 comments 0 points Most recent by User_2025-02-03-16-15-03-850
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Calculated Column to Show Time Until Aged Database Utility sets an Incident to Solved?Summary I am trying to find a way to display a calculated column that will show the amount of time remaining before the Aged Database Utility changes an SR from Waiting … -
How to set Category filter in analyticsReportResults using Connect REST API ?Summary How to set Category filter in analyticsReportResults using Connect REST API in POSTMANContent Hi all, I am trying to run a report with these columns: "columnName… -
Getting Standard Deviation of task completionSummary Getting Standard Deviation of task completionContent Hi all, I am getting Standard Deviation of task completion in TASKS table. I was intending to use STDDEV fun…