To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
-
List of all Oracle Scheduled ReportsSummary Is there an area and/or document in Oracle Fusion to list all available canned Scheduled Process Reports?Content We are only as good to what we know and have bee… -
Using rel_date_diff() as an expression or in any of the calculationsContent Hi All, We are trying to write a if condition which has rel_date_diff() function. But, getting the error that, this function cannot be used as an expression. Bel… -
Add Report Generation Date, Time and Generated by information in header or FooterSummary Add Report Generation Date, Time and Generated by information in header or FooterContent Kindly advise how to add report generation Date, time and generated by i… -
Value of variable set by custom script not available to other columns?Content I've searched around a bit, but I haven't seen an answer to this one... I have a custom script that is setting a variable in the process tab. I have a column tha…
-
Steps to do RFM Analysis for Transactions data in CO within Oracle Service CloudSummary RFM Analysis for Transactions in Oracle Service Cloud [RightNow]Content RFM Analysis RFM [Recency, Frequency, and Monetary] analysis is an effective measurement …User_2025-01-28-07-06-00-829 16 views 2 comments 3 points Most recent by User_2025-01-28-07-06-00-829
-
Custom Audit Log for Custom FieldsSummary Create a report to display an audit trail of changes to a custom fieldContent Is it possible to create a report to display an audit trail of changes to a custom …
-
Surveys MetricsSummary We need details aboaut our sent surveysContent Hello! We send several surveys every day , and we need to know by month the metrics of performance: how many surve…User_2025-02-03-20-51-29-870 46 views 8 comments 0 points Most recent by User_2025-02-03-20-51-29-870
-
Incident Report for Users who reassigned IncidentsSummary Are there reports to show users who reassigned incidentsContent Hi Guys, We have users/staff who don't respond to customers. The customer facing users receive in…
-
There was an error getting SRM rows. see logs for detailsSummary Error in SRM acceleratorContent Hi Guys, Has anyone encountered this error when trying to open an incident workspace of an incident that sent to Service Cloud ut…
-
Indexing a custom fieldSummary Index option is disabled for Custom FieldsContent Hi, We are having set of fields configured under Custom Fields option under Database. But the "Indexed" checkbo…
-
Report in chat workspace filtered by incident custom fieldContent Hi, I have created a report (filter based on incicent custom field) and added it to the chat workspace (in a tab) so that agents can see previously created incid…
-
Report for when another agent enters a noteSummary We are trying to flag/highlight a row on a report that indicates when another agent has logged a noteContent We are trying add an exception to a report that indi…User_2025-02-03-21-48-33-357 28 views 5 comments 0 points Most recent by User_2025-02-03-21-48-33-357
-
Screen pop a report that uses "in list" filter?Content (Sorry for cross-posting with Service Console - not sure if people read both.) I've created a report that searches for contacts using the "in list" filter. (cont…
-
Trigger event, code etc when a row has been editedContent Hi, I have inline editing enabled on my reports and I'd like for some code, PHP to be ran when a value changes from one to another Is this possible? Thanks, JJ -
Is it possible extract email addresses from incident thread in OSvCSummary Extract email addresses from incident threadContent Hi, I need to extract email addresses from multiple incidents (all sent from the same email address) but with…User_2025-02-03-16-51-39-328 39 views 8 comments 1 point Most recent by User_2025-02-03-16-51-39-328
-
Report: Incoming Email Filter Details -Add ColumnSummary Incoming Email Filter Details -Add ColumnContent I am currently using report Incoming Email Filter Details to determine why emails are being rejected. Some of th… -
Handle-Time per Agent for Transferred ChatsContent Does anyone have experience calculating handle-time per agent across a single chat, when multiple agents have handled the chat? For example, if I initially handl…
-
Report definitionSummary Report definition for AVG Incidents per dayContent Hello everyone, Is there a way to create the following reports? * Avg Email Incidents per Day * Avg Email Hand…
-
Summary reportSummary Incident report summaryContent I have been working on a summary report, but I cannot get the max value from the count column Final count max Sumitted 0 (max-coun…User_2025-02-04-23-27-31-855 44 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855
-
Switching between design and report view - changes not updatingSummary Editing a report (with save), but changes not updating when switching from design to report viewContent Hi all. When making changes to existing public reports I'…
-
Filtering on phone field, ph_home_raw, exceeds query size limitationSummary Why does filtering on ph_home_raw analyze so many rows compared to ph_homeContent When I filter on ph_home, the Analyzer tells me that the estimated number of an…
-
Table name to get instances linkSummary Table name to get instances linkContent Is there any table available to store the instance link In ebz icx_parameters stores URL of the instance Thanks in advanc… -
Make non-root table editableContent Hi, I have a custom object. There's a field in this object called SelfReference which has a relationship with the ID of the same object i.e. it self references. …
-
Data import in MON-YY format - has to be stored as text - how can it be converted in reportSummary I have issues with converting a text field to a date field in format MON-YYContent I have a file I need to manually import and it has a date value in the MON-YY …
-
User Defined list and No ValuesSummary Report & filtering out using user defined listContent Hi There, I've created a report that has a user defined list ($Locations). This variable is used to filter …
-
No Value not included in Slice DisplaySummary No Value not included in Slice DisplayContent Hi, Trying to figure out how to include the No Value agent in the slice in one of our reports. Currently, when repo… -
Unique values in a reportSummary Unique values in a reportContent Good afternoon, Our business users have a report that is duplicating Answer IDs. We'd like to display only the unique Answer IDs… -
Show email address Incident forwardedSummary Show email address Incident forwardedContent I have a simple report which displays incident product name and type, contact details, status. If the incident is fo…User_2025-02-03-18-05-12-461 25 views 14 comments 0 points Most recent by User_2025-02-03-22-07-33-802
-
Incidents with No Appended AnswerContent Hi all, Is it possible in analytics to report on Incident records that have no Answer appended? By appended, I'm referring to when a user clicks "Add as Text" wh… -
Can't filter by text in disp_idSummary using instr on disp_id and can't filter on the resultContent I have a variable in a report which has the following code if(incidents.status_type=2, if(instr(inci…