Eligibility Profile Doesn't Work Well in Journey/Checklist for Rehire — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Eligibility Profile Doesn't Work Well in Journey/Checklist for Rehire

edited Sep 4, 2023 7:08PM in Journeys 1 comment

Summary

Eligibility Profile Doesn't Work Well in Journey/Checklist for Rehire

Content

I created a Journey for new hires, there are some tasks for Employee only or Intern only, so created eligibility profile by specifying the Person Type if it's Intern or Employee.

The current practice is when internship finished, intern will be terminated and then rehired as employee when they finished the school. We track intern/employee on User Person Type. But the problem is eligibility profile is not able to recognize it's now employee, intern specific tasks are also assigned to employee.

Is this a bug?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!