Eligibility Profiles for Contextual Journeys — Cloud Customer Connect
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Eligibility Profiles for Contextual Journeys

edited Dec 18, 2023 2:02PM in Journeys 1 comment

Version: 22C

Summary:

The option to use eligibility profiles is not available for Contextual Journeys as of Release 22C. This applies both to the template level and the task level. Instead there is only a very short list of attributes that can be used to limit the journey via the Criteria section. Is there any plan to make eligibility profiles available again or provide any other means to create complex criteria that apply to Contextual Journeys and their tasks?

An example scenario:

A resignation checklist has a task where the line manager needs to book an appointment with the company doctor for those employees that have worked with dangerous materials. The flag of whether they worked with such material is stored against the position or the job of the employee.

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