OE event goes to processed status directly. Errors out when i reopen it. Please help! — Cloud Customer Connect
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OE event goes to processed status directly. Errors out when i reopen it. Please help!

in Benefits 24 comments

Summary:

I am processing 2024 OE life event and it goes to processed status as soon as I evaluate it. When I try to reopen it, I get an error "The life event cant be reopened because there is no electable choice". This is the first time we are seeing this error occur for an OPE life event.

Content (required):

OE life event goes to processed status directly. Unable to open the life event to make elections and test.

Version (include the version you are using, if applicable):

23C


Code Snippet (add any code snippets that support your topic, if applicable):

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