Possible to configure Expired Journeys to display as Expired status vs Completed? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Possible to configure Expired Journeys to display as Expired status vs Completed?

in Journeys 4 comments

Summary:

Is it possible to configure Expired Journeys to display as Expired status vs Completed?

Content (please ensure you mask any confidential information):

During testing 23D feature SPECIFY TASK EXPIRY WHEN CREATING JOURNEY TASKS, I noticed that once a Journeys task is expired, it displays as Completed, even if the employee has not actually completed the Journey.

Steps:

  • Assign Journey to employee
  • Journey is set to expire for x amount of time after the Assigned Date
  • Employee does NOT complete the tasks in the Journey on time
  • Journey displays tasks as Expired, but Journey displays as Completed

Can we configure Expired Journeys/Tasks to display as Expired? Currently, it looks like the expired Journey will auto-complete.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!