Best practice to remind pending workers and employees of pending journeys tasks — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood: Oracle Cloud SCM and Purchasing

Best practice to remind pending workers and employees of pending journeys tasks

in Journeys 1 comment

Summary:

Hello - we recently migrated to Journeys from Onboarding Checklists and realize that reminder notifications are no longer sending out. In checklist we had a combined notification that sent out daily with all pending tasks included. What is the best way to remind users (pending workers and employees) that they have pending tasks in journeys?

I have looked into Alerts Composer reminders - but it looks like it's set up on the task level and then the user would get a email per each tasks, which is too many.

I have looked into Nudges but I am not clear on how they work. Are nudges something I can have set up to work all the time? Will they send out to pending workers user account email? How do I test they effectively?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!