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EMAIL_DELIVERABILITY_STATUS_ in profile list with Undeliverable status

in Responsys 4 comments

I noticed some of the CUSTOMER_ID_ in my Responsys profile list with EMAIL_DELIVERABILITY_STATUS_ having Undeliverable status.

Q1 - How can we know the specific reason why a particular CUSTOMER_ID_ has Undeliverable status?

Q2 - How can we change a list of CUSTOMER_ID_ with Undeliverable status back to Deliverable status? (Assuming we already have consent from these CUSTOMER_ID_ to change it back to Deliverable status)

Cc @Naveen Kumar K S

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