Journey Task-level Alert on Task with Delay Duration Triggers Day Prior — Cloud Customer Connect
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Journey Task-level Alert on Task with Delay Duration Triggers Day Prior

Hi,

I'm curious if anyone else has had an issue with using Task-level Alerts on Tasks which have a Delay Duration applied to them. Currently, we have Tasks that will initiate +1 or +2 days from the date the checklist is assigned. Some of those Tasks have notifications set (using Alerts Composer - Task Assigned to Performer Event Alert) which are expected to trigger the day the Task is initiated (depending on Delay Duration applied). Rather, these alerts are being triggered -1 day from the day the Task is initiated and will trigger exactly at 5:01pm.

Example:

Checklist assigned: 8/23/24

Task with delay duration of (1 Day): set to initiate on 8/24/24

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