Employees aren't being enrolled by batch process, but are when we reprocess the life event
Summary:
The length of service temporal batch process is running and triggering the life event. The evaluate life event batch process is running and processing the life event. The employee is not being enrolled in the plan when the evaluate life event batch process runs. When I go into the individual and back their life event out to unprocessed, and then process it again, the employee is being enrolled appropriately. Why wouldn't the batch process be enrolling the employee? We have the enroll in default setting set to 'Yes'. Any ideas?
Content (please ensure you mask any confidential information):
Life Event config:
0