Line Manager access to journey application task for terminated employees — Cloud Customer Connect
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Line Manager access to journey application task for terminated employees

edited Oct 8, 2024 2:23AM in Journeys 2 comments

Summary:

Line Manager has no access to his terminated employees application task in the Offboarding Journeys

Content (please ensure you mask any confidential information):

Hi all,

we found an issue in our Offboarding Journeys.

When an employee is terminated, his Offboarding Journey starts. There are some tasks, which are assigned to his Line Manager.

The application task (e.g. to the DOR) is not accessible for the Line manager AFTER the termination date.

Apparently the system recognizes the security access only when the manager relationship is valid. After the last working day this security access is lost.

Is there a possibility to grant line managers access to application tasks for terminated employees?

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