Issue with Pre-Boarding Journey: Cannot Trigger for Pending Workers — Cloud Customer Connect
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Issue with Pre-Boarding Journey: Cannot Trigger for Pending Workers

edited Oct 24, 2024 11:51AM in Journeys 2 comments

Hello Oracle Community,

I'm facing an issue with assigning a Pre-Boarding - Complete Your Personal Profile journey to pending workers. The intention behind this journey is to allow the collection of key employee information (applicable for payroll, etc.) before the actual start date of the employee. Currently, we have a journey set up for Hire that does trigger, but it only gets assigned on the employee's actual start date, which defeats the purpose of pre-boarding.

Here’s what I have tried so far:

  1. I duplicated the existing checklist for a Hire action (which triggers correctly upon hiring) and modified it for Add Pending Worker action, but it did not trigger the journey for pending workers.
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