Enrollment processed and closed immediately

Summary:

Content (please ensure you mask any confidential information):

Hello,

I have hired a new employee and trying to enroll benefits, but everytime i add the life event it gets processed and closed immediately. Doesn't let me enroll , even when they have the payroll tagged correctly, calendar years tagged correctly still it says processed and closed.

Version (include the version you are using, if applicable):

24c

Code Snippet (add any code snippets that support your topic, if applicable):