Unable to upload documents from pending action items in new redwood self service page.

Summary:

I am validating a functionality of redwood to complete the pending certification for a plan from ESS, whereas it is not allowing me to upload the document. I tried it in different environment, It is working as expected there. What could be missing, attached the screenshot from both the environment.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Oracle Fusion Cloud Applications24D (11.13.24.10.0)

Code Snippet (add any code snippets that support your topic, if applicable):