Off Boarding Checklist/Journey is not automatically Triggering upon Termination — Cloud Customer Connect
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Off Boarding Checklist/Journey is not automatically Triggering upon Termination

in Journeys 12 comments

Summary:

I have created an off boarding Journey with the triggering action as 'Termination'. However, the journey is not being auto-allocated upon the transaction is created. Can you please help me understand if I am missing any step?

Content (please ensure you mask any confidential information):

The 'Terminate Employment' transaction is submitted with the Action as 'Termination' and the Termination Date as '31-Jan-2025'. I am expecting the following Checklist to be assigned, but it is not getting assigned:

What am I missing?

Version (include the version you are using, if applicable):

24D

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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