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Benefit Relationship does not show in Redwood UI but does display in Responsive UI

edited Jan 13, 2025 1:18PM in Benefits 11 comments

Summary:

Benefit Relationship of an employee does not show in Redwood UI but does display in Responsive UI

Content (please ensure you mask any confidential information):

Hello Communities,

We are facing some issue on using the Redwood UI for Benefits Module. For the employee, we have already added a benefit relationship in the Benefits Service Center in the Responsive UI. However, when we try to look the Benefits relationship in the Redwood UI, it does not show the benefits relationship. We try to click the add "Benefit Relationship" in the Redwood UI, an error message displays "A benefits relationship of this type is already set as the primary one for this combination of person and legal entity. (BEN-991037) Details: You can designate another benefit relationship as primary for a unique combination of type, person, legal entity, and effective date.

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