Benefits Service Center
Discussion List
-
Overridden Coverage amount did not Carry Forward to the Next Life EventSummary: Overridden Coverage amount did not Carry Forward to the Next Life Event Content (please ensure you mask any confidential information): The Firm Funded Life Plan… -
Dependent Coverage Start Date Formula - 15 days after Date of BirthSummary: We have a requirement that a new born child (14 days and below) can be enrolled but the coverage should start when the child reaches 15 days old. We tried creat…
-
Customization – Add an icon preview in the Pending Actions panel when uploading a Document RecordSummary: In the Benefits Pending Actions section, we need to be able to view the file before approving or rejecting it. Content (please ensure you mask any confidential … -
unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to…
-
Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …
-
How do you restrict employee from enrolling into an option?Summary: We have a requirement to suspend optional life insurance for elected coverage over $500K (GI), with interim coverage being $500K (GI). Our first solution was to…
-
Termination Life Event Trigger on termination dateSummary: All the termination date DBIs for Person change cause life event trigger return the date after termination. I need to return the termination date in a formula. …
-
beneficiaries are not visible for voluntary plansSummary: We have a requirement to enable beneficiaries to be allotted effective 07/01/26 for the voluntary plan. We enabled the configuration under Designation Requireme…
-
Change Beneficiary life event processes and closesSummary: When are Benefit Consultant's add the life event 'Change Beneficiary Designation' the life event will just process and close. It does not allow us to re-open so… -
A valid program or plan year period is missing for this compensation object.Summary: A valid program or plan year period is missing for this compensation object. This error occurred in the package ben_enrolment_requirements.enrolment_requirement… -
Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments."Summary: Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments." for a person who was able to view enrollment details in RUI …
-
BEN Due date error not triggering when documents are uploaded past the due dateSummary: Please detail the steps to reproduce the issue. Include navigation path, responsibility name, and error message, if applicable. Answer: For the Document related…
-
How to clear Benefit error "another enrollment exists in the same element that this enrollment uses"Hello Oracle Community, I am hoping someone can assist me with a roadblock I am encountering. Our LTD ER plan has two options (60% up to 5K and 60% up to 7K). The 7K opt…
-
Need to hide URL for uploading court order attachmentsSummary: Hello, We are in implementation phase and we need to hide the URL box from benefits court order attachments. We need only Drag and drop box. Also, system should…
-
Unable to find employees age, address or Date of Birth from BACSummary: Currently, we are in 25D and we have been receiving frequent complaints from our Benefits Administrators as they were not able to toggle from Benefits Activity …
-
The 'Enroll in Default Benefits' process is failing to trigger automaticallySummary: The 'Enroll in Default Benefits' process is failing to trigger automatically upon the completion of the 'Evaluate Life Event Participation' process. Despite sub… -
Reduce Coverage By 50% when Spouse turns 70 yearsHello Experts, We have a business requirement where the Coverage Amount for Supplemental Spouse Plan should be reduced by 50% through a Life Event when the Spouse turns …
-
Ability to remove HSA coverage including the seed(Employer Contribution)Summary: Hi Team, Is there the ability to remove the HSA coverage including the seed. For example the employee is covered on their parent’s plan or has reached the maxim…
-
Facing Error: You need to enter a date of birth that's before the start date of the person record.Summary: Hello, we're performing data migration of contacts for benefits. We have faced the following error: 'You need to enter a date of birth that's before the start d…
-
Autocomplete rules for covered Dependents validation for planSummary: Hi All, We are currently in the implementation phase and have a specific requirement: When an employee elects a Medical Plan option (e.g., "Employee + Family" c…
-
'Enroll in Default' process not picking all employees after Participant Conversion loadSummary: Default enrollment process is not getting applied to all employees when ran after conversion load Content (please ensure you mask any confidential information):…
-
Benefits Enrollments- Need to replicate the previous year enrollments after end-dating the Elements.Summary: Hi Team, We’re encountering an issue in the Benefits area when trying to enroll an employee retroactively into a plan with the Associate + Family or Associate o…
-
Proof of good health EOI is getting approved/denied for both spouse and employee togetherWe have done EOI setup for both Employee & Spouse, the document we have used is proof of good health for both of the plans. However if we have a case wherein Employee Li…
-
Benefits Administrator Job Role not working in RedwoodSummary: My Client super users had seeded Benefits Administrator Job role to their user profiles in RUI phase. They were able to query and search for users with the seed…
-
Where can I find the calculation rules on a planSummary: We have a plan that will be a per pay period amount (so biweekly) Example if they want to contribute 10$ out of each paycheck - we have 26 PP so the Annual amou… -
Under Redwood pending actions items are cleared even after entering the received date post due dateHi Team, We have scenario under redwood where pending action items are getting approved even after the Due dates are passed(Received date provided is greater than due da…
-
Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
-
'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredSummary 'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredContent Hi Experts, We have noticed that for few associates t… -
Beneficiary and Dependent data getting carry forwarded from First Life Event to Second Life Event.Summary: Hi Experts, We are loading 2 years of Benefits enrollment data into Oracle system using 2 LifeEvents (namely 'Conversion-1' and 'Conversion-2') ,accordingly i l…
-
BENEFITS SIDE PANELSummary: In Benefits after clicking enroll button of a car plan, from the side panel can i select more options such as car model name, car model number etc to enroll wit…