Benefits Service Center
Discussion List
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Redwood Benefits: "After the security administrator ACL Regeneration Error" Post-RefreshSummary: We are facing an issue with the Benefits Activity Center (Redwood) following an environment refresh from Dev1 to Dev3. All the Users are seeing the following me… -
Dependent designation is removed for each life eventThe Dependent designations are getting erased for each life event. How to carry forward the dependent designation to the next life event -
Deleted Benefits Relationship Reappears and shows as if it has never been deletedSummary: I am trying to Delete a Benefits Relationship on an employee's record (of an employee who has 2 Benefits Relationships), which I can do either by pressing Delet…
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Benefit coverage overrides reset after next event, but rate still stays the same.Summary: Benefit coverage overrides reset after the next event, but the rate remains the same. When we override the coverage level, the overridden amount only remains un…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Can we update the tobacco user lookup system lookupIs it possible to update the system lookup values under the field tobacco user. I want to hide the values and restrict it to ''Yes' and 'No'.
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Unable to save the field Me>> Benefits>>Person Info>>Tobacco useWhile trying to save the 'Tobacco Use' field under Me>> Benefits>>Person Info>>Tobacco use, It is not getting saved. The action is possible and the field is getting save…
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Action plan for importing the configs if few configurations already exists in target environmentWhile importing the program to an environment where the previous configurations already exists, what are the steps to be taken care ? eg: Few programs and almost 90% of …
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Marital status for the contact cannot be added until they submit/save the contacts information.Summary: When an employee is adding a contact, the marital status for the contact cannot be added until they submit/save the contacts information. Then they have to go b…
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Unable to see life event in BACSummary:. Hello, Employee has submitted a life event from self-service and shared the enrollment summary. When we check in BAC we are not able to see the life event. We …
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Did something change recently wrt future-dated pending workers in Benefits module?About a week ago several Benefits Administrators (including myself) lost the ability to see future-dated pending workers in the Benefits Module - but we could still pull…
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"Close Past Optional Action Items Bulk" - Functionality DetailSummary: Content (please ensure you mask any confidential information): In Non-Redwood Enrollment page, we can open the pending item and provide either the Received date…
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How to delete or edit document from admin after approved without providing received dateSummary: From Benefit Admin is it possible to delete or edit/add documents after approved without providing received date. Content (please ensure you mask any confidenti…
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Is it possible to add warning to beneficiary organizationI have a requirement to add a message/text/warning to this page under ME»Benefits» Beneficiary organization. Is it possible ?
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How can create a Approval Workflow in Benefits Module?Hi, in a new implementation, need a Approval Workflow into Benefits module. This requeriment is aply for the 4 plans, in validated for 3 nivels: Line Manager, benefits m…
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Interim coverage is not getting created for Supplemental lifeSummary: Hello Team, I am seeking assistance with a Supplemental Life plan configuration in Oracle Cloud Benefits where the Interim Coverage is not triggering as expecte…
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Is it possible to change the validity end date field format when approving certificate as an admin?As an admin, when approving a pending action, the validity end date field defaults to 31/12/4712. Since this looks odd, can the format be changed? If so, how?
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Expense Management in Benefits in CanadaSummary: Expense Management in Benefits in Canada Content (please ensure you mask any confidential information): Hi All, Greetings! This question is about handling the e… -
Best practice to process taxable fringe benefit in Oracle FusionSummary: We have managers who purchase gift cards for their staff and show appreciation to their work. These gift cards are considered fringe benefit and are taxable. We… -
Pension Processing administration in Canada LegislationSummary: Pension Processing administration in Canada Legislation Content (please ensure you mask any confidential information): Hi All, Greetings! This question is about…
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nable selection of the waive option only, while restricting any changes across plans or plan optionsFor a Qualifying Life Event, the employee should be allowed to move from their current enrollment (e.g., HDHP Employee + Spouse) to the waive option. However, they shoul…
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Lifeevents are getting triggered for temporary non-primary assignmentSummary: Lifeevents are getting triggered for temporary non-primary assignment Content (please ensure you mask any confidential information): Hi, All the eligibilities a…
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Original Enrollment Date with Multiple Active Benefit relationshipSummary: I have a question regarding how the Original Enrollment Date is derived in Benefits. Does the Original Enrollment Date consider the first-time/continuous enroll…
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Benefits Activity Center does not show default benefits relationship (Redwood 25C)Summary: Hello, The Benefits Activity Center is not displaying the default benefits relationship. Please, I need assistance to correctly configure the default benefits r… -
Total cost per payperiod & annual cost is different in enrollment summary and review and submit pageSummary: Total cost per pay period & annual cost is different in enrollment summary page and review and submit enrollment pages. The pre tax amount is showing correctly …
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Adding a life event resets the medical, dental and Vision Plan to Waive PlansSummary: Adding any life event by the ben admin in benefits Activity center resets the medical, dental and Vision Plan to Waive Plans Content (please ensure you mask any…
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Unable to do VBS Customization for functionalities under benefits activity centerWe have a inquiry role requirements for Benefits module. Earlier we had raised an SR and Oracle confirmed that this is a GAP from Oracle where the view only privileges o…
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Benefits program is present in system but not coming in plan configuration areaBenefits program is present in system but not coming in plan configuration area. When I enroll an employee in Benefits, I can see the program when enrolling. But soon as…
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How to trigger life event when either the employee or any of the covered dependent's ageband changeSummary: How to trigger life event when either the employee or any of the covered dependent's age band changes ? Content (required): We have a requirement that rate shou… -
Employee was not able to enroll into the Benefits from Employee Self Service PageSummary: Hello, We are using Seeded Employee role, but the employee was not able to "Enroll" into the Benefits from Employee Self Service Page. We can see that Enrollmen…