Error while HR is trying to process evaluate potential Life events of an global transferred employee — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Error while HR is trying to process evaluate potential Life events of an global transferred employee

edited Sep 24, 2024 6:08PM in Benefits 4 comments

Summary: An employee global transferred to another country where benefit module is not applicable. There is a termination life event on 29-Feb-2024 which HR is trying to process the potential life events. But getting below error.

"No potential life events resulted from the collapsing of concurrent potential life events. (BEN-990445)
This error occurred in the package ben_evaluate_ptnl_lf_evt.get_earliest_potential. Context at the time of error: Person XXXX, Benefits Relationship ID 300005278150705, Life Event Occurred Date".

Please let me know possible issue for this. I tried to check the collapsing rule but didn't find the solution.

Content (please ensure you mask any confidential information):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!