Benefits Service Center
Discussion List
-
Benefits Module Configuration reportSummary: Benefits Module Configuration report Content (please ensure you mask any confidential information): We have Recruiting Configuration report that will display th… -
Certification action item does not move to the completed status when the received date is enteredSummary: After approving the uploaded document, when a date is entered in the Received field the action item remains pending and still reflects a Suspended status. I cli…
-
Unable to do VBS Customization for functionalities under benefits activity centerWe have a inquiry role requirements for Benefits module. Earlier we had raised an SR and Oracle confirmed that this is a GAP from Oracle where the view only privileges o…
-
Unable to Add or Edit Physicians ID (NP ID)Summary: Over 50 of our employees did not provide the NP ID when they enrolled. We are trying to add them but there is not edit button that allows Admin to update. Also,… -
Why would employee show up multiple times in benefits activity centerSummary: Employee has multiple rows when searching for their record in the Benefits Activity Center. Content (please ensure you mask any confidential information): When …
-
Need to Hide Enroll Option in Plan tile under BSCSummary: Can we not have anything listed in grey? It’s very confusing when both boxes say I am enrolled in a benefit. Can we just have the green enroll shown on the righ… -
Error when Evaluating Life Event - Termination (PAY-1635003Summary: Hello, Encountered the error below when trying to Evaluate back dated Termination Life Event. Resignation is 10/1/2024 What might be possible reason for this? T…
-
ISSUE with Redwood Benefits Administrator Job Role SecuritySummary: We migrated our client to Redwood in 25C last month. we discovered an issue with seeded Benefits Administrator role in Redwood. one of the HRIS lead had only Be…
-
Terminated employees is not showing in Benefits Activity CenterThe terminated employee is not showing in Benefits Activity Center search results, i have already tried with the effective date and the 'Include Terminated Work Relation…
-
Benefits: Adding a new life event is erasing existing enrollmentHello, We're having an issue with benefits. Actually see below example. Program name is Discovery Medical Aid and Option name is Executive Plan. Suppose there is open pe…
-
How to solve the error The value of the attribute LifeEventId isn't valid.Summary: In the Redwood Benefits module, we are trying to create a manual life event from the Benefit Activity Center page and upon selecting any life event type, the sy… -
How to track open enrollment in each stage (Did not click/not submit/ submitted)Summary: How to track open enrollment in each stage (Did not click/not submit/ submitted) 1.Who clicked enroll but did not submit -> In progress 2. Who clicked enroll an…
-
Display coverage amount during enrollment without clicking on view details or in submit pageSummary: Can we display coverage amount during enrollment without clicking on view details or in submit page in Oracle fusion Benefits Redwood Content (please ensure you…
-
Benefits Default Enrollment Process - Dependent does not Carry ForwordHi Team, We are experiencing an issue with the Default Enrollment process when a child ages out. We are using the Default Enrollment Fast Formula (FF) at the plan level …
-
Unable to end the Beneficiary contact relationship due to past enrollment recordsHi All, We want to end beneficiary contact relationship, who is no longer enrolled in any Benefit plans, since 2023. When we try to end the relationship date of the cont…
-
Error in Redwood Benefits - Adding Benefit GroupSummary: Our Benefits Specialist is getting the following error message in Redwood when they try to add an employee to a Person Benefit Group. They are able to add the g…
-
How to trigger the Self reported life event alerts notification for Benefits AdminWe have enabled the Approvals for the Self reported life event and the Alert requirement is set to 'Yes' in the life event tab. However, the benefits administrator is no…
-
Benefit Pending Action Alert is giving an error while runningBenefit pending action alert is not working when we are trying to add filter condition as uploaded date is null. It is giving an error while running. -
Dependents added after Life event is in started status do not show up in enrollment.Summary: Dependents added after Life event is in started status do not show up in enrollment in Benefits Activity Center. I think the feature was released as of 25 C whe…
-
Default value or Minimum Value "0" is not working in primary fieldSummary: Hi Expert, We having an issue when we attempting to enter the "0" Value in Primary Field after that we are not able to proceed or submit the plan, Even our Min …
-
What is the expected outcome when two or more rates are set-up as Others/After-tax?We have a client that has two standard rates with Rate Display Type = Others, and Tax Type Code = After-tax. With this set-up, how does the system determine which rate w…
-
Restricting Program Access to Benefits Specialists for Making ElectionsWe need to be able to allow a program to only be accessible (elections can be updated) by benefit specialist/admins and allow elections to be updated by employees. We st…
-
Trying to access new Benefits Activity Centre - getting errorSummary: Getting this error when trying to access the new 25B Benefits Activity Centre in our lower environment for testing: Oracle Search Cloud Service isn't enabled. A…
-
Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
-
Post Election error when Evaluating Life EventSummary: A life event ( Divorce ) occurred after open enrollment period is ended. We wanted to process the intervening life event (occurred in Nov/Dec ). This should ide…
-
Life Event goes to processed and closed status directly. Errors out when try reopen.Summary: Life Event goes to processed and closed status directly. Errors out when try reopen. Error is : ORA-20001: The life event can't be reopened because there's no e…
-
Reinstatement Set Up For Rehire Within 30 Days using Open Life Event for month of December rehiresSummary: Rehire within 30 Days in the month of December should have reinstatement from (1.1.nextyear) using Open Life Event Content (please ensure you mask any confident…
-
How to enable page tracking on benefit enrollmentSummary: I’m planning to enable page tracking on the enrollment page within the Benefits Module and would like to confirm the configuration steps. Could you please share…
-
Maximum and Minimum restriction in designation requirement not working in a similar FashionSummary: The minimum and Maximum restriction in the allowable dependent designation setup is throwing error in different stages of enrollment. The Minimum requiremement …
-
Hide quick action in Benefit activity center based on countrySummary: We tried hiding quick action menu in benefit activity center using EL expression suggested in the below thread Can we hide the document of records based on coun…