Benefits Service Center
Discussion List
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Benefits Admin is not able to choose a dependent to enroll into a planSummary: When enrolling an employee to a plan as Benefits Admin, there is no option to choose a dependent even though Admin has access to all dependents/contacts Content… -
Post Enrollment Survey ResultsSummary: Where can we find the survey results once an employee completes the post enrollment survey in ESS? I do not see it in the Benefits Admin area and tried to creat…
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Future-Dated Group Life Coverage Not Recalculating After Salary ChangeSummary: I am facing an issue with the calculation of coverage amount for the group life insurance plan If the coverage start date is in the future for the existing enro…
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How to customize the alert of Summary of Elections - Benefits Open Enrollment Alert and New HiresThough we have only one event alert 'Summary of Elections at Open Enrollment' , I have customized the message for our 'Open' enrollment life event. But I am seeing seede…
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Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …
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How to detect age change life event when employee turns 65 or 70Summary: We are looking for automatic coverage reduction for employees when they turn 65 and 70. We are using FF in standard coverage which covers the calculations part …
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How to Cancel/Delete Benefits Relationship through Process or HDLSummary: We would require support regarding cancelling or deleting Benefit Relationships for individual employees or for a bulk of employees. Currently, the Benefit Rela…
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Is there a way to run a report to show who has billed enrollments for FSA?Summary: I would like to run a report every billing cycle to show who is enrolled in FSA for billing, so that I can easily check to unenroll. Content (please ensure you … -
Supplemental Spouse Life Insurance - New Enrollment Not Going Into Suspended Status during OESummary: I am working on a Supplemental Spouse Life Insurance plan and facing an issue with the Evidence of Insurability (EOI) suspension processing during Open Enrollme…
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How to find out the unprocessed after running the employee event life even participationSummary: Content (please ensure you mask any confidential information): Hi there, We ran the event life even participation as a scheduled job. In the log file, there are…
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Person Benefit Enrollment Report at the Benefits Activity CenterThe client offers benefits across multiple countries and has different benefit programs within a country. An employee can be eligible for multiple benefit programs at th…
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Certification based Rates for Medical PlanCase: Full-time employees who have been employed a year or more and submit their annual wellness form by December 1 of the current year are eligible to receive a $50 med…
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Benefits : Divorce LE is not creating certification requirement despite it is marked as requiredSummary: Divorce LE is not creating certification requirement despite it is marked as required. We have a requirement to make Certification required for Divorce. We have…
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How to restrict to allow only the tier change without plan changeNeed to restrict that. Other than Open Enrollment or Enrollment override life events, the system should restrict changing the plan other than a tier change. For example,…
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Assignment category is creating a new life event while hiring an employeeWe are hiring an new employee. While hiring we are providing assignment category details as full-time. This is triggering two life events one for new hire and other for …
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How to create new beneficiary organizationI would like to add a new beneficiary organization to the existing org type. However, I couldn't find the lookup to add this. Please let me know the navigation to the lo…
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Benefit Redwood Pages 26C QuestionsSummary: Will we still be able to use the Classic or Responsive pages after the 26C release? If so, when are these pages scheduled to be decommissioned? Can Redwood page…
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How to trigger the Self reported life event alerts notification for Benefits AdminWe have enabled the Approvals for the Self reported life event and the Alert requirement is set to 'Yes' in the life event tab. However, the benefits administrator is no…
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Redwood: How can we add extra section in Benefits Summary from Admin perspectiveSummary: We have created Benefits Element Detail section in responsive as per below red marked for Admin page → On Benefits Summary page. It was created as per below usi…
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How do I batch back out unrestricted recalculation life event?Summary: How do I batch back out unrestricted recalculation life event? I can manually remove but the volume is too high to do manually and seeking a batch process solut… -
Upload person benefits groups task is missing under person data loadersSummary: In Evaluation and reporting area, under person data loaders Upload person benefits groups task is missing in production. Whereas the same is available in all lo…
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Configuration setup for EOI(Evidence of Insurability)Looking for Configuration set up that will meet below requirements: For Employee Supplemental Life Plan, EOI should be required when employee increases their coverage by…
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Redwood Benefits: Simulate a Life Event for Benefits AdministratorsThe 26C Upgrade includes a new feature called “Simulate a Life Event for Benefits Administrators.” Could someone explain how this feature works? I checked it, and it doe… -
While evaluating life event error is appearing in Redwood Benefits summary PageSummary: While evaulating life events in benefits summary redwood page following error is appearing Content (please ensure you mask any confidential information): Versio…
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Benefits plans displays twice in Enrollments after evaluating Life EventWe are facing an issue described below. Evaluated Dependent Age Out LE ( or any LE) and Closed. ( Refer 4th screen shot). Evaluated Salary Change LE and Closed ( Refer 4…
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After 26C update, Benefits Summary "Actions" panel shows fewer quick links — is this expected?Summary: On the Redwood Benefits Service Center → Benefits Summary page, the right-side Actions panel shows fewer links after 26C than it did on 26B. 26B (our Production…
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Benefits : Pending action doesn't reflect any list in both Responsive and RedwoodSummary: Benefits Summary → Pending action doesn't reflect any earlier list even if view is selected as All. Earlier it was reflected for all i.e. Pending action list, C…
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How to get Termination LE's to process automatically when there is a Suspended benefit election?Summary: Hi, is there a rule we need to set up where Termination LE's automatically process and end benefit coverages and rates, when there is a Suspended benefit electi…
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we need to hide Pending actions region under Redwood Benefits summary PageHello Team, We have a requirement to hide the Pending Actions region under the Redwood Benefits Summary page. We attempted to achieve this using VBS, but unfortunately, …
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Benefits Plan throwing an error evaluating a life eventBusiness Requirement: We have a Benefit Plan where the EE needs to enter a deduction value while enrollment. And then for certain group of employees we need to multiply …