Benefits Service Center
Discussion List
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Can we make benefit Group assign automatically when Reduction of hours life event trigger.Summary: Client needs to make benefit group assign automatically when Reduction of hours life event triggers, is this possible? Content (please ensure you mask any confi… -
New Hire not visible in Benefits Activity CentreIssue Description: Several new hires are not appearing in the Benefits Activity Center, although they are visible through Global Search and on the Employment Info page. …
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Archive End-of-Year ACA Information file number of records does not match with 1095C .pdfIt is observed that after running Archive End-of-Year ACA Information process, it has generated ACA file with unique 3318 records, however after running Run US 1095-C Em…SarikaC 21 views 2 comments 0 points Most recent by Dinakara_K-Oracle Payroll and Global Payroll Interface (GPI)
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Error when loading Benefit BalanceSummary: Error when loading Benefit Balance Content (please ensure you mask any confidential information): Hi, I am getting the below error when loading benefit balance.…
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Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments."Summary: Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments." for a person who was able to view enrollment details in RUI …
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Why would the benefit coverage amount and rate drop from a plan?Summary: Our Benefits team discovered that during Open Enrollment, the benefit coverage amount and rate were dropped from an employees plan even though they were previou…
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How to handle Intervening LE during OE without backoutSummary: we have 30K employees in the US enrolling during Open Enrollment. Currently we hide the "Report a Life Event" for 3 weeks during the OE period and Administratio…
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TIN Type and TIN Number is not visible in Benefits RedwoodHi, TIN Type and TIN Number fields is not visible when adding New Contact in People to Cover (Ben Admin side) and Before You Enroll (ESS side). Is there anything that we…
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How to rename suspended status in benefitsHello Team, Is there a way to rename the Plan Suspended status to Pending? Thanks in advance! Regards, Tharani Tharan.
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New hire is not appearing in the benefits activity centerHello Experts, We are seeking clarification on the Redwood ingestion behavior and the usage of the ESS job “Create Index Definition and Perform Initial Ingest to OSCS”, …
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Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …
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unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to…
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Cannot Process Potential Life Events (The processed life events process again)Content (please ensure you mask any confidential information): I have 2 potential life events: 2025/10/13: New Hired (Processed) 2025/11/03: Plan Change in Assignment (U…
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How to allocate benefits to other country employeesSummary: Hi Team, Our client has a requirement involving a few managers who are assigned to one country but need to receive benefits applicable to another country. Addit…
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'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredSummary 'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredContent Hi Experts, We have noticed that for few associates t… -
Benefits Self - Service: Continue button not workingSummary: Hello, As per below screenshot, the continue button is disabled. I have added the required data security policies from the following link: but it is still not w…
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How to disable the benefits rates when employee enrolled their domestic partner and their childSummary: Hi Team, Our client has a requirement to remove or hide rates and ensure that no rates are sent to the ADP system when an employee enrolls their domestic partne…
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Automate to untick the eligibility box and remove allowance effective dateSummary: Hi Team, Our customer wish to explore if there is a smarter technical way with an automation to untick the eligibility box and remove allowance effective date f…
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How to Configure 'Rate Start Date' as previous pay period start dateHi All, We have the requirement where the element entry start date should be 1st day of previous pay period for life event enrollments. Payroll - US Biweekly Payroll For…
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Eligibility of one plan during retirement is based on the plan enrollment before retirementThere are 2 programs for the employee. One is during the active tenure of the employee in the organization, and the other program is for the retirees. If employee is enr…
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Unable to close required pending action itemSummary: I am trying to close a required pending action item, but even after clicking into the item and designating dependents the item is still marked as pending and no…
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Rate start date based on the changes done on electionsSummary: Rate start date based on the changes done on elections Content (please ensure you mask any confidential information): Hi, We have a requirement where if the ele…
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Person Number in BAC Quick Actions is not consistentSummary: on the Benefits Activity Center, we notice that the Person Number on the Quick Actions are not consistent. For example, we see Person Number next to name in Per…
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No inactive people are displayed in the Benefits activity centerGood afternoon, everyone. I'm trying to access the Benefits Activity Center to find the benefits information for an inactive employee, but I can't see the inactive emplo…
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Submitted document eoi needs alertWhen employee submits EOI, Document type: Proof of good health for various plan, Benefits admin needs a notification to approve or vew it. Is the functionality available…
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Lifeevents are getting triggered for temporary non-primary assignmentSummary: Lifeevents are getting triggered for temporary non-primary assignment Content (please ensure you mask any confidential information): Hi, All the eligibilities a…
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Automatically trigger life event after 1 year completion of the date entered on DFFSummary: Automatically trigger life event after 1 year completion of the date entered on DFF Content (please ensure you mask any confidential information): Hi, We have a…
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If the spouse of dependent is employed in the same organization, then spouse becomes ineligibleFor the medical dental and vision plans, there is an eligibility criteria that if the spouse is already employed in organization to be able to gain eligibility to cover …
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Redwood - Benefits Relationship LOV blank for terminated workersSummary: Unable to view the benefits relationship for terminated workers under the Redwood Benefits Summary Page. Users can see LOV results for active workers. All roles… -
plan option cannot be deletedThe options under the plan names are no longer needed and there are no enrollments for employees under this option. Still I am unable to delete/end date the option as it…