Benefits Service Center
Discussion List
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Unable to save the field Me>> Benefits>>Person Info>>Tobacco useWhile trying to save the 'Tobacco Use' field under Me>> Benefits>>Person Info>>Tobacco use, It is not getting saved. The action is possible and the field is getting save… -
Action plan for importing the configs if few configurations already exists in target environmentWhile importing the program to an environment where the previous configurations already exists, what are the steps to be taken care ? eg: Few programs and almost 90% of …
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Marital status for the contact cannot be added until they submit/save the contacts information.Summary: When an employee is adding a contact, the marital status for the contact cannot be added until they submit/save the contacts information. Then they have to go b…
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Unable to see life event in BACSummary:. Hello, Employee has submitted a life event from self-service and shared the enrollment summary. When we check in BAC we are not able to see the life event. We …
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Did something change recently wrt future-dated pending workers in Benefits module?About a week ago several Benefits Administrators (including myself) lost the ability to see future-dated pending workers in the Benefits Module - but we could still pull…
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"Close Past Optional Action Items Bulk" - Functionality DetailSummary: Content (please ensure you mask any confidential information): In Non-Redwood Enrollment page, we can open the pending item and provide either the Received date…
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How to delete or edit document from admin after approved without providing received dateSummary: From Benefit Admin is it possible to delete or edit/add documents after approved without providing received date. Content (please ensure you mask any confidenti…
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Is it possible to add warning to beneficiary organizationI have a requirement to add a message/text/warning to this page under ME»Benefits» Beneficiary organization. Is it possible ?
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How can create a Approval Workflow in Benefits Module?Hi, in a new implementation, need a Approval Workflow into Benefits module. This requeriment is aply for the 4 plans, in validated for 3 nivels: Line Manager, benefits m…
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Is it possible to change the validity end date field format when approving certificate as an admin?As an admin, when approving a pending action, the validity end date field defaults to 31/12/4712. Since this looks odd, can the format be changed? If so, how?
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Expense Management in Benefits in CanadaSummary: Expense Management in Benefits in Canada Content (please ensure you mask any confidential information): Hi All, Greetings! This question is about handling the e… -
Best practice to process taxable fringe benefit in Oracle FusionSummary: We have managers who purchase gift cards for their staff and show appreciation to their work. These gift cards are considered fringe benefit and are taxable. We… -
Pension Processing administration in Canada LegislationSummary: Pension Processing administration in Canada Legislation Content (please ensure you mask any confidential information): Hi All, Greetings! This question is about…
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Lifeevents are getting triggered for temporary non-primary assignmentSummary: Lifeevents are getting triggered for temporary non-primary assignment Content (please ensure you mask any confidential information): Hi, All the eligibilities a…
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Original Enrollment Date with Multiple Active Benefit relationshipSummary: I have a question regarding how the Original Enrollment Date is derived in Benefits. Does the Original Enrollment Date consider the first-time/continuous enroll…
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Benefits Activity Center does not show default benefits relationship (Redwood 25C)Summary: Hello, The Benefits Activity Center is not displaying the default benefits relationship. Please, I need assistance to correctly configure the default benefits r… -
Total cost per payperiod & annual cost is different in enrollment summary and review and submit pageSummary: Total cost per pay period & annual cost is different in enrollment summary page and review and submit enrollment pages. The pre tax amount is showing correctly …
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Adding a life event resets the medical, dental and Vision Plan to Waive PlansSummary: Adding any life event by the ben admin in benefits Activity center resets the medical, dental and Vision Plan to Waive Plans Content (please ensure you mask any…
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Benefits program is present in system but not coming in plan configuration areaBenefits program is present in system but not coming in plan configuration area. When I enroll an employee in Benefits, I can see the program when enrolling. But soon as…
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How to trigger life event when either the employee or any of the covered dependent's ageband changeSummary: How to trigger life event when either the employee or any of the covered dependent's age band changes ? Content (required): We have a requirement that rate shou… -
Employee was not able to enroll into the Benefits from Employee Self Service PageSummary: Hello, We are using Seeded Employee role, but the employee was not able to "Enroll" into the Benefits from Employee Self Service Page. We can see that Enrollmen…
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Retirement Savings Plan Not Persisting for Active E Records After Life Event ProcessingWe are working to ensure that any individual with an active “E” record remains eligible to participate in one of our retirement savings plans. This population primarily …
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Ability to add link to vendor website/add verbiage for employeeSummary: Enrollment certificate has been set up. The Employee can add certificate and /URL. Can we add verbiage to display to employees when they are adding certificate?…
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Interim Coverage Displays After Election Change to Decline (EOI Scenario)Summary: We have a Supplemental Life configuration where: Elections above Guaranteed Issue (GI) require EOI When a user elects above GI, the system assigns interim cover…
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We need to add customized text to benefits contacts SSN (National Identifier) in Redwood 26A.Summary: We need to add customized text to benefits contacts SSN (National Identifier) in Redwood 26A. Me>Benefits>Enroll Now>Verify people to cover>Add contact Content …
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In Benefits Under ME Tile not Showing the Your Benefits Tile ?Summary: Is the Benefits Under ME tile not showing the Your Benefits tile? Even though we enabled sandbox and EL expression and wrote the condition as YES, we are still …
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Missing Rate Details When Eligible for Multiple ProgramsSummary: Hello, Has anyone in the community experienced this issue and found a solution? Rate details are not displaying for plans on the enrollment pages when a partici…
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Coverage amount calculation FF giving rounding issue at the endSummary: For basic life insurance plan coverages we have custom FF to calculate the coverage amount. The logic is as follow. Formula type : Coverage amount calculation. …
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Is there a way to set-up an HSA so that the number of pay periods could be individually selected.Summary Can you set up an HSA so that the person can pick the number of pay periods they want the amount deducted.Content We have our HSA set up where the employee enter…
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Document approval and Received DateSummary Document of Records approval for all plans onceContent We have a requirement where Birth Certificate is needed for enrolling in Medical, dental and vision plans.…