Benefits Service Center
Discussion List
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Missing employees Date of Birth functionality in BACSummary: We often receive complaint from client Benefit Administrator that they have to navigate to person management or go to client group person details to get employe… -
Terminated employees is not showing in Benefits Activity CenterThe terminated employee is not showing in Benefits Activity Center search results, i have already tried with the effective date and the 'Include Terminated Work Relation…
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How to close pending action items for Benefits CertificationOnce the enrollments are completed by employees and the certification is submitted, it correctly routes for approval. After the approval, when I attempt to run the Manag…
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how to add manage Person deeplink in guided jouneryHi Team, We are looking to add Guided Jounery in Benefits Activity center page where we check employee enrollements details. In this page Since we can't see employee PII… -
Benefits Admin is not able to choose a dependent to enroll into a planSummary: When enrolling an employee to a plan as Benefits Admin, there is no option to choose a dependent even though Admin has access to all dependents/contacts Content…
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Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
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Loss of Enrolled DependentsGood morning. I am requesting your guidance on the following issue we have in our project: In the Benefits Activity Center functionality, I am trying to generate a new D…
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added during enrollment LE getting triggered automatically during HR transactionsSummary: we observe that the Added during enrollment getting auto triggered dueing HR Transactions and other Life events. How do we stop the auto detection? the Added du…
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Self service grouping names are not editable for few plan typesWhile trying to change the self service grouping names for the various plan types, I observed that few of them are not editable and few groupings can be edited. Can some…
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Reinstatement Rule is not working as expected for New Hire Life event.Statement: An employee hired on 6/15 and a new hire triggered; employee was able to enroll into the benefits. A day after the new hire event, home address change event g…
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Missing Rate Details When Eligible for Multiple ProgramsSummary: Hello, Has anyone in the community experienced this issue and found a solution? Rate details are not displaying for plans on the enrollment pages when a partici…
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Getting error while evaluating potential life event : The entry value is in incorrect formatSummary: On trying to evaluate a potential new hire life event , an error : "The entry value is in incorrect format" is displayed. Content (please ensure you mask any co…
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Benefits Program - Import Error - BEN_PLDSG_NAME_NOT_UNIQUESummary: Hi Experts, We are trying to migrate our Benefits Program from one instance to another using the Export Plan Configuration and Import Plan Configurations setup …
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How to delete or edit document from admin after approved without providing received dateSummary: From Benefit Admin is it possible to delete or edit/add documents after approved without providing received date. Content (please ensure you mask any confidenti…
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Life Event Processing Issue – Eligible Benefits Not Presented for Employee with 13 AssignmentsHi, We are currently investigating an issue for an employee who has 13 active assignments. The employee's Benefits Relationship and Primary Assignment are configured cor…
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Employees are unable to update their Supplemental Life election from 1x/2x/3x coverage to 5xSummary: Employees are unable to update their Supplemental Life election from 1x/2x/3x coverage to 5x because the Submit button spins indefinitely. Sometimes an error me… -
Life Event Rejection ReasonsSummary: Do we have the option to customize / configure the rejection reason codes in the dropdown below: Content (please ensure you mask any confidential information): …
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Enable Multiple Assignment processing for BenefitsSummary: Hi team, We have scenario where an employee can have a temporary Global Transfer while having the primary work relationship active. The requirement is that the … -
Coverage amount should match Voluntary employee life and Voluntary employee AD&D.Summary: We have two different plans Voluntary employee life and Voluntary employee AD&D. both plans max coverage 150000. It should throw an error if we elect more cover…
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Display Employer's Annual Cost on ESS and BSCSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Reduce Coverage By 50% when Spouse turns 70 yearsHello Experts, We have a business requirement where the Coverage Amount for Supplemental Spouse Plan should be reduced by 50% through a Life Event when the Spouse turns …
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Error"After the security administrator regenerates the access control list, you can see the details"I am getting the below error in the redwood in the Benefits Activity Centre. I am able to access all the other pages. Any input? Navigation:Home»Benefits Administration …
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Benefits: Adding a new life event is erasing existing enrollmentHello, We're having an issue with benefits. Actually see below example. Program name is Discovery Medical Aid and Option name is Executive Plan. Suppose there is open pe…
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Benefits Program Import ErrorSummary: Does anyone experienced the below benefits program import error? Note that we have 2 country benefits program in one instance and we are trying to import the 2n…
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Approval notification for document added to pending action in redwoodSummary: We have a request to have a approval notification trigger to benefits team when an employee has uploaded a document/certification to the pending action section.…
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Open life event getting processed and closedSummary: Hi Team, We have an Open Enrollment scheduled from 10/20/2025 to 11/07/2025. However, while adding the event open, it throws an error stating "Processed and Clo…
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nable selection of the waive option only, while restricting any changes across plans or plan optionsFor a Qualifying Life Event, the employee should be allowed to move from their current enrollment (e.g., HDHP Employee + Spouse) to the waive option. However, they shoul…
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i am not able to see benefit relationship for pending workers, how do they meet this criteria?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Benefits Open Enrollment in multiple wavesSummary: Need to conduct Open enrollment in multiple waves Content (please ensure you mask any confidential information): Hi team, Our client wants to conduct Open enrol…
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Unable to process a life event (Benefits Enrollment Error)All the plan/program year periods are in place in the configurations and nothing was changed. And we were able to evaluate all life event till 30th May. But suddenly we'…