Benefits Service Center
Discussion List
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Redwood Benefits: Simulate a Life Event for Benefits AdministratorsThe 26C Upgrade includes a new feature called “Simulate a Life Event for Benefits Administrators.” Could someone explain how this feature works? I checked it, and it doe… -
Total cost per payperiod & annual cost is different in enrollment summary and review and submit pageSummary: Total cost per pay period & annual cost is different in enrollment summary page and review and submit enrollment pages. The pre tax amount is showing correctly … -
While evaluating life event error is appearing in Redwood Benefits summary PageSummary: While evaulating life events in benefits summary redwood page following error is appearing Content (please ensure you mask any confidential information): Versio…
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Benefits plans displays twice in Enrollments after evaluating Life EventWe are facing an issue described below. Evaluated Dependent Age Out LE ( or any LE) and Closed. ( Refer 4th screen shot). Evaluated Salary Change LE and Closed ( Refer 4…
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After 26C update, Benefits Summary "Actions" panel shows fewer quick links — is this expected?Summary: On the Redwood Benefits Service Center → Benefits Summary page, the right-side Actions panel shows fewer links after 26C than it did on 26B. 26B (our Production…
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Benefits : Pending action doesn't reflect any list in both Responsive and RedwoodSummary: Benefits Summary → Pending action doesn't reflect any earlier list even if view is selected as All. Earlier it was reflected for all i.e. Pending action list, C…
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How to get Termination LE's to process automatically when there is a Suspended benefit election?Summary: Hi, is there a rule we need to set up where Termination LE's automatically process and end benefit coverages and rates, when there is a Suspended benefit electi…
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we need to hide Pending actions region under Redwood Benefits summary PageHello Team, We have a requirement to hide the Pending Actions region under the Redwood Benefits Summary page. We attempted to achieve this using VBS, but unfortunately, …
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Benefits Plan throwing an error evaluating a life eventBusiness Requirement: We have a Benefit Plan where the EE needs to enter a deduction value while enrollment. And then for certain group of employees we need to multiply …
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Unable to do VBS Customization for functionalities under benefits activity centerWe have a inquiry role requirements for Benefits module. Earlier we had raised an SR and Oracle confirmed that this is a GAP from Oracle where the view only privileges o…
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Custom rejection reasons are not visible when rejecting a document attached to pending action itemSummary: While rejecting a document attached to a pending action item, client would like to see custom values. Created a extended lookup code and mapped it to one of the…
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Override the drop-down coverage valueFor the Supplemental Life plan, the coverage drop-down is configured with values from 1x Annual Salary to 5x Annual Salary. However, some of the legacy coverage values w…
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Overridden Coverage amount did not Carry Forward to the Next Life EventSummary: Overridden Coverage amount did not Carry Forward to the Next Life Event Content (please ensure you mask any confidential information): The Firm Funded Life Plan…
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Benefit coverage overrides reset after next event, but rate still stays the same.Summary: Benefit coverage overrides reset after the next event, but the rate remains the same. When we override the coverage level, the overridden amount only remains un…
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Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Benefit Option Effective 01-Jan-2027: Visible During Open Enrollment Only, Not for Subsequent QLEs.Summary: Question: I need to create a new benefit option with an effective date of 01-Jan-2027. This option should be available and visible only during the Open Enrollme…
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can we set Approval Process For Benefit Enrollments Of An EmployeeSummary: Content (please ensure you mask any confidential information): Hello, We want to set approval rules for benefit enrollment, basically once an employee enrolls t… -
how to enable to seeded notification to Benefits Admin to alert them for All Life EventsSummary: We have a requirement how to enable to seeded notification to Benefits Admin to alert them for All Life Events Content (please ensure you mask any confidential …
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Benefits Program - Import Error - BEN_PLDSG_NAME_NOT_UNIQUESummary: Hi Experts, We are trying to migrate our Benefits Program from one instance to another using the Export Plan Configuration and Import Plan Configurations setup …
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Unable to cancel work relationship for a rehireSummary Need to cancel a work relationship for a rehire because we are receiving errorContent An employee was rehired with an incorrect hire date and we need to cancel t… -
unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to…
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how to hide quick action in Benefits Activity CentreSummary: How do i hide the quick actions under Benefits Activity Centre » Enrollments. Content (please ensure you mask any confidential information): Version (include th…
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Best Practice for EOI Processing for Late Entrants to Supplemental Employee Life InsuranceSummary: We currently have Evidence of Insurability (EOI) configured during Open Enrollment (OE) for regular entrants enrolling in Supplemental Employee Life Insurance p…
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Dependent designation is removed for each life eventThe Dependent designations are getting erased for each life event. How to carry forward the dependent designation to the next life event
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Seeded Benefits enrollment notification alert is not picking up emps when life event window is activSummary: Seeded Benefits enrollment notification alert is not picking up emps when life event window is active in production. Tested for 1 emp with active new hire enrol…
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New Hire / Newly Eligible enrollment during Open enrollment and after Open enrollmentSummary: Dear All, The client requires separate navigation for the following: One for New Hire / Newly eligible / ongoing eligible Life Event enrollments during Open Enr…
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How do I add a beneficiary organization to existing organizations?Summary: trying to add a beneficiary organization for an employee to elect as beneficiary for her life plans. Content (please ensure you mask any confidential informatio… -
Imputed Income for Basic life for executives to be taken on 100% of benefit coverage even below 50K.Summary: There is a select group of executives for whom, we have a requirement to take imputed income on 100 % for Basic life coverage even if below 50K. we have standar…
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Enrollment Change Restriction: Main Options are not visible when the previous coverage is WaiveThe issue occurs when employees who are enrolled in Waive Medical or Waive Dental are unable to view or elect any of the main Medical or Dental plans during a subsequent…
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How to hide Billing section on Benefits Summary page of RedwoodWe have a requirement to hide/remove Billing marked yellow in below screen shot. We have already tried removing Manage Person Benefits Billing privilege from custom role…