Benefits Service Center
Discussion List
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Benefits program is splitting into two which is causing the post election edit FF to not considerSummary: When a life event is run the benefits program is splitting into two programs. This is causing the post election edit FF to not consider the plans in the split p… -
Rate Amount not letting employee save $0 in RedwoodSummary: Our Benefits Specialist was trying to add $0 rate amount for a Medicare Subsidy, but it won’t let her save the $0. Even though it says an increment of 0.01 for …
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Benefits Service Center Search not PopulatingAs of yesterday, 8/13/24, when we try to search an employee in the benefits service center, it's not yielding any results initially. We have to use the advance search fe… -
Designate dependent required for "Critical Illness Employee/Children" plan only when child addedSummary: We have a requirement where "Critical Illness Employee/Children" plan is supposed to be available for both employee and dependent child enrollment. In case the …
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With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced.Summary: With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced, where employees must choose Accept or Decline before submitting their…
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Encountering Error while evaluating Life event BEN-990155We are receiving below error when evaluating Marriage or Divorce life event. Encountering this for only specific employee. Employee is not enrolled in two different opti…
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New Hire Life Event is showing Enroll in Ben Admin but not showing in Self Service after Open EnrollSummary: We have 3 new hires that were hired on 11/10 after Open Enrollment. The New Hire Life event is showing open under Ben Admin but on the employee self service it'…
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Triggering REST API Call Post Enrollment Submission in HCM BenefitsWe have a requirement to trigger a REST API call immediately after an employee submits their enrollment on the HCM Benefits page. Does Oracle provide any Business Event …RamakrishnaNaraparaju_WCMI 25 views 5 comments 0 points Most recent by Nagaraj Hunur-Oracle Benefits
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How to make Benefit Pending Action region read only for a role REDWOOD UIWe have a requirement to make Pending Actions region as read only for a custom role, under Benefit Service Center. This role can only view Benefit Summary, Pending Actio… -
Defaulting program in employee self serviceSummary: Defaulting program in enrollment summary i.e. the default benefit program - Union Benefit Program should be shown in the summary instead of the other benefit pr…
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Is there a way to download all employee benefit statements after open enrollmentSummary: Is there a way to run a process to download all employee's Benefit Statements after Open Enrollment? I used the Post OE Report but in Peoplesoft we had a proces…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Reduce insurance coverage amount by certain percentage of coverage at 70 and calculate ratesSummary: Looking for ways to configure automatic coverage reduction based on age for life insurance plan, without using Fast formula Ex : reduce coverage amount entered …
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New Hire Benefit Life event did not trigger automaticallySummary: We have a new hire recently and the new hire life event did not trigger automatically. Content (please ensure you mask any confidential information): Only one e… -
Enrollment Summary - View Report displays After Tax EE Deductions in Pre-Tax EE Deductions ColumnSummary: As an employee in self-service or administratively printing a benefits summary report (PDF), the After-Tax deductions are displaying in the Pre-Tax Weekly EE De… -
Change Election functionality is missing in Redwood UI BACSummary: Benefits administrator is unable to change elections similar to RUI. the scenario is that administrator has to remove aging out Child and change elections tor e…
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Age Reduction when employee turns 65 but if employee not enrolled previously drop down should showSummary: Hi All, We have a requirement like, if employee is already enrolled in Life Insurance plan with some coverage amount($X) and turning 65 years today, then covera…
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Error while enrolling in age reduction coverageThere is a requirement were the employee enters the coverage amount. When employee completes the age of 65, the coverage becomes 0.65 times the standard coverage value e…
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Error While evaluating Life event (Gain dependent, lose dependent, divorce etc.,)Summary: When processing a life event encountering below error. "There was a problem saving the elections because another enrollment exists in the same element that this…
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New Hire and Rehire Life event trigger without FFSummary: We are looking to have separate triggers which can work without a Fast Formula for New Hire & Rehire life events. I expected ORIGINAL_DATE_OF_HIRE would trigger…
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Void only the "Evaluated Life Events"Summary: The client needs to delete "Evaluated Life Events" events in bulk, as they are currently doing this process one by one, which is impractical since each employee… -
Error Message Received when Adding 2025 Open Enrollment EventSummary: Upon clicking "Save & Close" when adding an Open Enrollment Life Event, we keep receiving the following error message: This is happening to 16 individuals where… -
Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …
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Unable to delete dependent Even though they are not selected as beneficiarySummary: Unable to delete dependent Even though they are not selected as beneficiary. Try to end date from person management and getting the error. They have been remove…
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Unable to display benefit log messages through HWM_RULE_FF_WORK_LOG tableSummary: Unable to display benefit log messages through HWM_RULE_FF_WORK_LOG table Content (required): We enabled the profile option "ORA_HWM_RULES_LOG_LEVEL" as "Finest…
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Unable to disable Edit Icon in Person Benefit Balances under Benefits Administration using SecuritySummary: Unable to disable Edit Icon in Person Benefit Balances under Benefits Administration using Security Steps: Navigate to Benefits Administration > Benefits Servic…
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unable to view documents in Redwood that was uploaded in RUISummary: we have documents that was in RUI is currently not visible in Redwood. we are able to upload new documents but not able to access or view the documents in RW. s…
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Unable to re-order Quick Actions under Me and My Client Groups for BenefitsSummary: We are trying to re-order the Quick actions in Benefits Service Center and Benefits Activity Center. Content (please ensure you mask any confidential informatio…
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Standard Rate value rounding up to two decimal placesSummary: In HCM Benefits , the Rate value(Primary/Secondary) in the Benefit enrollment page rounds up to two decimal places automatically. However, we have a business re…
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Designate dependent is not shown during override eligibilityThis is a scenario where a participant (employee) was made eligible for a particular option that has designation requirements by using Eligibility Overrides and then I a…