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Missing Rate Details When Eligible for Multiple Programs

in Benefits

Summary:

Hello,

Has anyone in the community experienced this issue and found a solution?

Rate details are not displaying for plans on the enrollment pages when a participant is eligible for two different benefit programs (Active Benefit Program and Retiree Benefit Program). The rates are configured correctly and display as expected when processed under a single program.

There is one LE for actives and a different one for retirees, and each LE is correctly assigned in the rate configuration for the plans within each benefit program.

Fyi - I have an SR open, and the development team recommended posting this here to see if others have encountered the same issue and how they have addressed it.

Tagged:

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