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Dunning Letters vs Collections Dashboard

in Receivables & Collections 1 comment

Hi,

We are implementing the Collections module to send dunning letters to our delinquent customers.

We use Staged Dunning and we just sent our Stage 1 letters.

Anyone has an idea why the number of dunning letters sent doesn't match the number of delinquent customers shown in the Collections Dashboard? There are 642 letters sent and 635 delinquent customers in the dashboard.

I can't find the customer account numbers from the log files generated from Send Dunning Letters ESS, so I'm unable to compare the list of customers.

Thanks in advance.

Catheryne

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