Mass Update 'Queue' for SRs in HR Help Desk (HRHD Redwood) — Cloud Customer Connect
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Mass Update 'Queue' for SRs in HR Help Desk (HRHD Redwood)

edited Jan 29, 2025 8:13PM in Help Desk 2 comments

Summary: Is there a way to Mass Update 'Queue' for SRs that have already been created. Any option of HSDL/HDL/REST Api to mass update the queues?

Content (please ensure you mask any confidential information):

We have ~1500+ SRs that are NOT assigned to any queues. Due to security rules, none of the agents/managers are able to see these SRs (as these are NOT assigned to any queues).

Mass Update option on Redwood doesn't work to update queue.

Version (include the version you are using, if applicable):

24D

Code Snippet (add any code snippets that support your topic, if applicable):

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