Redwood
Discussion List
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Question regarding Next Gen Migration Task: migrate Rule Sets for Queue Assignments after Job 3Summary: We are migrating to Next Gen and I have completed Job 1 and Job 2. Job 3 is data migration. The migration doc says the below: Update Assignment Object and migra… -
Dynamic skill is not generating any Skills from Grow pageSummary: Hi Team, We have setup the Dynamic skills by following the Dynamic skills implementation guide and when an employee tries add skills from Grow page, they are no…Senthil Murugan Balasubramanian 12 views 1 comment 0 points Most recent by Darshini Kanungo Dynamic Skills -
Adaptive Search not syncing with Application ComposerSummary: When I try and access Adaptive Search I get the error message below. I can not get to the page which allows me to publish because every time i click on Setup I …Onye 9 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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How can I mass update categories for existing open and closed HR requests?Summary: We would like to change the category of the existing HR requests by creating new categories. How can I mass update categories for existing open and closed HR re…
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Guided Journey (and AI agent) not visible on actual page but visible in Oracle Visual BuilderSummary: Hi, I have created an AI agent (for MFG Operations but I think that's not relevant). Then created a guided journey 'OPERATIONAL_PROCEDURE_GUIDE' and associated …
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Application Implementation Consultant role for Redwood HR Help Desk ImplementationSummary: In the Migration guide for HR Help Desk from Classic to Redwood UI, the instructions received from Oracle state to use the Application Implementation Consultant…
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Helpdesk category not visible according to BU.Summary: Hi Helpdesk Team, I’m working on the helpdesk system where we have multiple BUs, and each BU should have its own set of categories. For example, BU A should onl…
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Redwood HR Help Desk Migration - can we keep the SRs in the classic UISummary: Hello , We are planning to move to Redwood HR Help Desk next year. Currently we are working on POCs, requirements gathering and implementation plan. We had a qu… -
Can we rename the Save button when creating an SR?Summary: My client would like to rename the 'Save' button when an Employee/ Agent creates a new SR. Their feedback, especially for users/ employees, is that it's not cle…
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Error: A database constraint was violated while storing the changes in the databaseHello everyone, we've encountered an issue with the Next Gen HR Help Desk where we receive an error code while attempting to send an outbound message through the Email C…
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where do I configure resolution email templateSummary: need to update the text in the resolution email response Content (please ensure you mask any confidential information): Resolution email text is incorrect Versi…
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Unable to View All Help Desk Order Requests Despite Role AssignmentsSummary: Hello Community, A user has been assigned both the Internal Help Desk Manager and Internal Help Desk User/Agent job roles. However, the user is unable to see th…
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Extend Employee Search page in HR Help DeskSummary: My client uses key information from Employee records to identify, discuss and create new SRs. I have updated the SR details page to pull in PPOC Dept, DOB, 1st …
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Live Chat - Access to Interactions as an EmployeeSummary: Hi All, We have enabled the Live Chat feature and its working for us without any issues. However, our client wants to show the interactions to employee as well.…
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Redwood HR Helpdesk - How to run server scripts after the current user replies to a HD message?Hi All We are working with Help Desk and are trying to automatically change the status of a request once a user (Primary Point of Contact) has replied to, or sent a mess…
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Queue assignment not working after Next Gen Helpdesk MigrationSummary: Hi All, We completed the migration of Classic helpdesk to Next gen Help desk and during testing we found that the resources which we have added in the Queue are…
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NextGen HRHD Multiple BU ImplementationSummary: Restricting the Helpdesk service request access based on BU Content (please ensure you mask any confidential information): Hi Team, Client wants to restrict the… -
Redwood HR Help Desk 25D: Hamburger Menu Is Not Allowing Navigation Out Of Help Desk PageHello All, We are currently in build of the migration to Redwood HR Help Desk. We noticed an issue effecting navigation in the UI. When we are in the new HR Help Desk re…
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Is it possible to set the fields selected under the Category tab as the default?Summary: Hello Experts, we are using Oracle HCM Cloud HR Help Desk and have a requirement to make the Category field default to a specific value (e.g., Benefits) when a … -
can we migrate knowledge articles from classic help desk to redwoodSummary: I wanted to check if we will be able to migrate the knowledge articles from classic HR help desk to redwood? OR we would have to reconfigure them/re-author them…
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How can a Case manager/Case worker send email to non-case worker employees through conversation?Summary: We want to allow the case managers/workers to send messages through email to employees who are non-case workers (Do not have Case Worker or Case Manager role). …
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Is there any impact on User license With Red wood In SCMSummary: We have created Custom roles to limit the user license consumption across SCM modules for unwanted products. We are enabling redwood experience now, Is there an…ChaitanyaS 22 views 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Global capacity vs Agent CapacitySummary: My understanding is Agent capacity defined through HR queues task should override Global Capacity. Profile option 'SVC_OMNI_DISABLE_WORK_ITEM_AVAILABILITY_SELEC…
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Request is not displayed under “my help”Summary: I have submitted a helpdesk request, but the request is not displayed under “my help”. Content (please ensure you mask any confidential information): I have sub… -
Helpdesk Assignment rulesWe are migrating to Redwood UI for Helpdesk and got to know that assignment rules have to be created manually for this, hence just wanted to check if there is a way we c…
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Add filters to my knowledge page.Summary: As a Knowledge Author, we have the ability to use filters when viewing the list of Knowledge. But it does not appear that is an available option for employees o… -
Add a custom text in Create Job Requisition page in RedwoodSummary: Customer wants to add some Static text while creating job requisition which we are unable to add in redwood page using VBS. Please find the attached screenshot … -
SR list not visible in employee help desk page for both old and new SR after 25D upgradeThe SR list not visible in employee help desk landing page for both old and new SR after 25D upgrade. The SR can be view from Agent page but employee cannot see their ow…