Unable to process the Benefits for the Employees with the status - "Suspended - No Payroll" — Cloud Customer Connect
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Unable to process the Benefits for the Employees with the status - "Suspended - No Payroll"

in Benefits 4 comments

Summary:


Content (please ensure you mask any confidential information):

We tried to process the Employee who are Suspended due to Client restrictions but they can continue the Benefits because of the guidelines. But we get the following error

There was a problem evaluating the coverage or benefit amount for XXXX because their salary value is blank. (BEN-990370)

If you're a benefits administrator, check the configuration of the derived factor Stated compensation to ensure that a valid salary value exists for the person on the processing date. This error occurred in the package ben_determine_coverage.mai

How can we process the Benefits for the Suspended Employees? The client needs them to be processed

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