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account estranged, lost access, Live Agent and people in tech support can't do anything

in OCI - General

Dear oracle community,
I know… probably the most common problem here and since I have a free tier, I kind of expected that.

What happened:
One beautiful day I logged into my account and what do I see: a mysterious instance named "VPN" in that "Micro" Shape. Account locked. Password can't be changed. I also managed to find out that I have some "nrpcocide@outlook.com" as my recovery email. I've lost access to my account.

My security:
- the password was generated by Proton Pass
- I had 2FA enabled and working (in an offline application called Aegis to lower the risk)

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