account estranged, lost access, Live Agent and people in tech support can't do anything — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

account estranged, lost access, Live Agent and people in tech support can't do anything

in OCI - General

Dear oracle community,
I know… probably the most common problem here and since I have a free tier, I kind of expected that.

What happened:
One beautiful day I logged into my account and what do I see: a mysterious instance named "VPN" in that "Micro" Shape. Account locked. Password can't be changed. I also managed to find out that I have some "nrpcocide@outlook.com" as my recovery email. I've lost access to my account.

My security:
- the password was generated by Proton Pass
- I had 2FA enabled and working (in an offline application called Aegis to lower the risk)

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!