Currently Journeys are triggering FYI Notifications instead of Action Required Notifications — Cloud Customer Connect
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Currently Journeys are triggering FYI Notifications instead of Action Required Notifications

in Journeys 6 comments

Summary:

Hi Team,

We have observed that, currently Journeys are triggering "FYI" Notifications instead of "Action Required" Notifications to Performers. When performer receives notification then it is labeled as "FYI" instead of "Action Required" even though task is configured as mandatory but this is really confusing and there is a high possibility that users might ignore the notifications since it is displaying as "FYI". Is this expected behavior? Can we change this anywhere? We are using Alert based notifications at Journey level.

Can anyone please advise on this?

Thank you.

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