offboarding journey shows intiator in contact info instead of the task owner — Cloud Customer Connect
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offboarding journey shows intiator in contact info instead of the task owner

edited Mar 21, 2025 8:22PM in Journeys 7 comments

We created a journey with category as "Offboarding". Each task has different owner configured on the Journey. When the journey is assigned automatically based on the termination action and the terminated employee logs in (Before their termination date), the Contact Info under the task is showing the Initiator information and not the owner information as in On-boarding journeys''

Did anyone face this issue? If so, how did you resolve this.

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