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Journey allocation criteria is not working correctly

in Journeys 2 comments

Summary:

Hi,

I have created a promotion journey with category as Onboarding and Action as promotion. The Allocation criteria set to - Checklist manually allocated, or record created or approved. There is an approval rule configured for promotion.

The expected behavior is that, as soon as txn is initiated, the journey should trigger and assign it to the performers. However, the journey is getting assigned once the approval is complete.

Has anyone faced this issue or any insight?

Thanks in advance.

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Version (include the version you are using, if applicable): 25A



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