Reminder Notification to Line Manager for Journey Tasks Assigned via Area of Responsibility — Cloud Customer Connect
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Reminder Notification to Line Manager for Journey Tasks Assigned via Area of Responsibility

edited May 6, 2025 8:41AM in Journeys 3 comments

We are currently using Journeys in Oracle HCM, and we assign certain tasks within the journey to users based on their Area of Responsibility (AoR).

Our requirement is as follows:

  • When a task within a journey is assigned to a person via AoR, we want to send a reminder notification not only to the assignee, but also to the direct line manager of the person defined in the AoR.

i used this alert template ORA_CHK_TASK_REMINDER. but i can't write exepression that can achieve my goal

Could you please advise if this is possible through configuration, or if there is any workaround or enhancement request that could fulfill this requirement?

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