Life event to drop only one plan — Cloud Customer Connect
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Life event to drop only one plan

Summary:

We have a life system. There have been changes to the eligibility recently. We are required to create and add a life event which, when processed drop only the STD plan. We have created a life event with no data changes, attached it to the STD plan restriction with under new-nothing, current-lose only . Now, when we process the life event it drops all the plans. What could be wrong here?

How can we setup the system to achieve the requirement?

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