Eligibility Profile for Pending Worker Journey: Department — Cloud Customer Connect
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Eligibility Profile for Pending Worker Journey: Department

in Journeys 3 comments

Summary:

We have created an eligibility profile for a preboarding journey (assigned to Pending Workers before Day 1) to exclude certain departments from being assigned this journey. However, we’ve encountered a problem where, despite setting up the exclusion, the journey is still being assigned to pending workers within those excluded departments.

Has anyone experienced similar issues or have insights into what might be causing this?

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Version (include the version you are using, if applicable):
25A

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