Journeys not getting assigned to Pending workers by using Directs as Assignee Selection — Cloud Customer Connect
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Journeys not getting assigned to Pending workers by using Directs as Assignee Selection

in Journeys 1 comment

Summary:

In 25B, a new feature was released which enables us to manually assign the journeys to both Pending Worker(PWK) and Non Worker when using Directs as the option. However, after enabling the profile and following the steps mentioned in the document, the journey is not getting assigned to the PWK records even if the Manager has PWK as direct reportees.

Any help on the above issue is highly appreciated.

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Version (include the version you are using, if applicable):


25B


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