Is it possible to modify the delivered verbiage for Overdue Journey Tasks? — Cloud Customer Connect
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Is it possible to modify the delivered verbiage for Overdue Journey Tasks?

edited Jun 10, 2025 7:59PM in Journeys 1 comment

Summary:

Hello,

We are utilizing Journeys + Category of Onboarding to develop our onboarding new hire paperwork in Oracle. We are also using the delivered integration with HireRight to complete I-9 as part of the onboarding process.

To support the I-9 process, we have received a new requirement from Legal/Compliance to modify the Delivered Oracle verbiage when a Task is shown as Overdue. Rather than displaying "Overdue by ___", we would like the Task to show "Task Needs Immediate Attention or Action". This is referring to the Target Duration feature on the Task level. I will provide a screenshot below.

In this screenshot, the Task is not yet Overdue. Once the Target Duration in Days has passed, the verbiage within the red box shows "Overdue by ___". The question here is whether it is possible to modify this verbiage on the Task via personalization.

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