Pending Actions not showing as still pending when a new life event is created — Cloud Customer Connect
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Pending Actions not showing as still pending when a new life event is created

in Benefits 2 comments

Summary:

We are testing Redwood changes and asked our functional team to do some life event testing. They did a Gain or Loss to add a spouse and the pending actions so both Proof of other coverage and Marriage certificate. They approved one document but didn't approve the Marriage certificate. On 7/15 (which I told them to not do future dated events) they added a Dependent Change life event. It now is only showing the Birth Certificate for the new child but the Marriage Certificate is no longer still pending and isn't even showing as completed. Is it because these

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