Redwood Benefits Self-Service “summary” page: section rules not applying( VB Studio) — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Redwood Benefits Self-Service “summary” page: section rules not applying( VB Studio)

edited Jul 7, 2025 7:59AM in Benefits 2 comments

Summary: I’ve built a custom extension on the Redwood Benefits Self-Service summary page in our environment. I added two fragments under a section rule set (ruleSetEmployee): one fragment for employees and one for volunteers. Each fragment is mapped to its own rule. ( rules are role-based)

Expected Behavior:

Logging in as an Employee‐only user should show only the Employee fragment.


Logging in as a Volunteer‐only user should show only the Volunteer fragment.




Neither rule → Show only the default announcement.

Actual Behavior:

Regardless of user role, only the DefaultSection (announcement) is rendered. Neither the Employee nor Volunteer fragment ever appears. Tried different variations in the rule but all attempts result in the default section only. No errors appear in the browser console, but the page never matches our conditions.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!