Attachments Uploaded by HR on Pending Worker Journey Task Showing Up in HR’s Document of Record — Cloud Customer Connect
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Attachments Uploaded by HR on Pending Worker Journey Task Showing Up in HR’s Document of Record

edited Jul 11, 2025 6:07AM in Journeys 1 comment

Summary:

Attachments Uploaded by HR on Pending Worker Journey Task Showing Up in HR’s Document of Record

Content (please ensure you mask any confidential information):

I’m running into an issue with a pre-onboarding Journey task where HR is required to upload a document on behalf of a pending worker. The task has attachments enabled, but no value is selected for "Add attachments to document records" in the task configuration.

However, when the HR specialist completes the task and uploads the document, the attachment is showing up in the HR person’s own Document of Record — not under the pending worker.

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