Benefit Enrollments Dropped After Evaluating Life Event — Cloud Customer Connect
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Benefit Enrollments Dropped After Evaluating Life Event

in Benefits 1 comment

Hi everyone,

I’m encountering an issue when evaluating life events in our system. For example, after processing a Salary Change Life Event, the employee's benefit enrollments are being dropped unexpectedly.

This isn’t the expected behavior, benefits should remain active unless there’s a valid reason to update or remove them. The screenshot can be seen below. I’ve checked for similar cases but couldn’t find one. Has anyone experienced this before or found a solution? Thanks!

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