Employer Paid Rate Shows as "Employee" paid on ESS Side — Cloud Customer Connect
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Employer Paid Rate Shows as "Employee" paid on ESS Side

On the Benefits ESS side, it shows that our automatically enrolled employer paid benefits are "employee" paid. I have confirmed this is not the case in our configuration and the employee is not actually paying anything, it is in fact the employer. On the Benefits Summary (admin) side, it shows ER as well. But when the employee goes to Me > Benefits > View Enrollments > they see this… boxes in Red are Employer paid but EE see "Employee." Boxes in green are accurate for comparison. How can we correct this as it is causing confusion on our associates?

Attaching Medical plan as well, just for comparison

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